Last updated: September 24, 2026 (Global-e Version: Markets_V27.2)

As used in these Terms of Sale “Global-e”, “we”, "our" or "us" means the applicable Global-e contracting entity as identified at the end of these Terms . Global-e is the e-commerce partner of the brand or retailer operating this e-commerce web-store (“Store” and “Brand”, respectively), where the products or services were made available to you for purchase through the checkout ("Product"). The Brand has an agreement with Global-e allowing Global-e to act, as the merchant of record, in Global-e’s name and on behalf of the Brand.

These Terms define your legal relationship regarding the placement of Orders for purchase of Product and the purchase thereof. By placing your order to purchase one or more Products (each, an “Order”) through the checkout, you confirm that you have read and understood these Terms of Sale and our Privacy Policy (which is available on the checkout) (together, “Terms”) in their entirety and you agree to be bound by them. If you do not agree to these Terms, please do not complete your order through the checkout.

Orders placed via the checkout are solely reserved for purchases made exclusively for own consumption and personal use, and not for commercial activities (“Consumers”).

By placing an Order, you confirm you are legally capable (in terms of age and mental capability) of entering into binding contracts per local legal requirements in the place where you reside.

Please print or save these Terms for future use as there is no warranty that they will remain accessible in future.

These Terms are entered into force in the English language and governed by it. You agree that any translation, if provided, is available for your convenience only.

If you reside in, and qualify as a ‘consumer’ under the applicable laws of Australia, Canada, European Economic Area (EEA) countries, or the United Kingdom, you should refer to Annex I below for additional specific terms which may apply to your Order.

BROWSING, CHECKOUT AND ACCEPTANCE OF ORDERS

Orders are placed through the checkout by clicking on the “PAY NOW” button (or similar button). The characteristics of the Products you buy, as well as the price, Delivery Costs Duties & Taxes (if available for pre-payment), shall be those displayed to you on the checkout at the time of placing the Order. Please make sure you review your Order carefully, identify and correct any input errors prior to placing such Order.

There could be minor differences between the Products you eventually receive and their visual display on the Store or checkout (e.g. in relation to appearance / color / texture / finish). Please read the descriptions and details of the Products before placing the Order.

The information contained in these Terms, and the data contained on the Store and checkout, do not constitute an offer to sell, but rather an invitation to contract. After you have placed your Order, it will be acknowledged via an order-completion email which will contain the relevant details of the Order ("Order Confirmation"). The binding contract for the sale of Products will be concluded once the Products have been dispatched to you.

In certain circumstances your Order may be declined or cancelled (in full or in part), for example if the payment information you provided cannot be verified or if a Product is unavailable, in such event you will be refunded accordingly in accordance with these Terms (if the payment was processed successfully).

Order Confirmation is subject to fraud checks and other mandated regulatory checks, and certain Orders may be declined for those reasons. Orders may also be rejected or canceled if they are considered to be abnormal or suspected to be placed in bad faith or orders which might have been placed for commercial purposes (at our sole discretion). You may also be required to provide additional verifications and information before, and as a condition to, the acceptance of any Order (mainly if there is suspicion that the identity, address, email address and/or payment information were used fraudulently or in an unauthorized manner).

Orders may also be cancelled in the event of a clear or obvious mistake or error affecting key transaction terms (such as price, description, availability, or quantity) that renders the Order unreasonable or unlawful - for example, an unusually low price absent a legitimate sale or promotion, or an Order that was exploited to purchase an unusual quantity of items. In such cases your Order will be cancelled and any payment refunded.

Quantity limits (per order, per address or otherwise) may apply in relation to certain Product, and exceeding Order could be refused at any time, without notice.

We are not required to provide a reason for declining to accept any Order, though we may do so in our sole discretion.

PRICE

The checkout displays the price of the Product, international delivery costs and fees (“Delivery Costs"), and if relevant and available for pre-payment, an estimate of taxes, duties and other clearance charges and fees applicable to your Order (collectively, “Duties & Taxes”) (such charges may also be inclusive in the Product price if so indicated on checkout). Prices may change from time to time (including due to exchange rate fluctuations), however it will not affect your Order once it is placed.

TAXES AND IMPORT CHARGES

You may be offered to pre-pay Duties&Taxes on checkout. Not all Products and not all destinations support pre-pay of Duties & Taxes, and there is no guarantee that your Order will be eligible for such pre-payment.

If Duties & Taxes were paid on checkout, those will be remitted to the relevant tax or customs authorities. However, if Duties & Taxes are payable (either on checkout or customs), but were not collected/paid at checkout, you will be solely and fully responsible for such amounts. If you make separate purchases or split your order for delivery to the same destination, such separation or split may result in additional duties or taxes, which will be your responsibility.

Global-e may contract with customs brokers or a fiscal representatives to act on its or your behalf for the purposes of clearing the Order into the market. Your agreement to these Terms constitutes a consent and authorization for such customs broker or fiscal representative to act as your agent on your behalf to: (a) conduct transactions with the applicable authorities, (b) complete, submit and execute related documents on your behalf in connection with the import and clearance of Products, (c) facilitate payment of Duties & Taxes; and (d) if applicable, return such Products (subject to these Terms).

IF DUTIES & TAXES WERE NOT PAID WHEN YOU PLACED YOUR ORDER, FOR WHATEVER REASON: (A) YOU ARE ADVISED THAT THE AMOUNT OF DUTIES&TAXES DISPLAYED UNDER THE PRE-PAY OPTION ON THE CHECKOUT, IF ANY, IS ONLY AN ESTIMATE AND MAY NOT REFLECT THE AMOUNT OF DUTIES & TAXES ACTUALLY CHARGED TO YOU BY THE BROKER, CARRIER OR THE RELEVANT AUTHORITY, WHICH SUCH AMOUNT MIGHT BE HIGHER THAN THE ESTIMATE; AND (B) YOU WILL BE FULLY RESPONSIBLE FOR PAYING ALL APPLICABLE DUTIES & TAXES DIRECTLY TO THE RELEVANT AUTHORITY AS DETERMINED AND ASSESSED BY SUCH AUTHORITIES, IF APPLICABLE. GLOBAL-E WILL HAVE NO RESPONSIBILITY OR LIABILITY IN CONNECTION WITH THE FOREGOING. MOREOVER, IF YOU FAIL TO PAY DUTIES & TAXES WITHOUT REASONABLE REASON, CAUSING THE LIABILITY TO FALL ON US, THE CARRIER OR ANY THIRD PARTY (INCLUDING THE BRAND OWNER OR OPERATOR), THE AMOUNT OF SUCH DUTIES & TAXES MAY BE DEDUCTED FROM ANY REFUND OR OTHER AMOUNTS YOU MAY CLAIM.

YOU (AND NOT GLOBAL-E, THE BRAND, OR ANYONE ON THEIR BEHALF) WILL BE FULLY RESPONSIBLE FOR CLAIMING BACK ANY DUTIES & TAXES FROM THE APPLICABLE AUTHORITY, NO MATTER WHAT THE PROCESS OF PAYMENT WAS THEREOF, TO THE EXTENT POSSIBLE, IN CASES OF A RETURNS OR ANY OTHER ELIGIBLE CIRCUMSTANCES. GLOBAL-E WILL HAVE NO RESPONSIBILITY OR LIABILITY IN CONNECTION WITH SUCH DRAWBACK CLAIM.

If you elected not to pre-pay Duties & Taxes, or failed to pay Duties & Taxes, or refused to accept Product not in accordance with a due cancellation procedure under these Terms, in each case resulting with the Product being returned or need to be returned, then, in addition to the above, you may be liable for the return Delivery Costs and may not be reimbursed or refunded for Delivery Costs paid by you for making the delivery to you. You may also be charged with additional direct or indirect charges resulting from said failure or refusal.

TITLE; RISK; IMPORTER OF RECORD

The title to the Product ordered is transferred to you prior to import (in most cases, already in the dispatch country before export, where the contract for purchase of Products is concluded), provided we are satisfied that a full payment of the Order amount was made or can be made.

Risk of damage or loss is transferred to you upon delivery to the delivery address specified in the Order (in case you have selected not to pre-pay Duties & Taxes, such location will be deemed to be the port of entrance to the import destination).

YOU WILL BE CONSIDERED AS THE ‘IMPORTER OF RECORD’ OF THE PRODUCT, AND WE (OR SOMEONE ON OUR BEHALF) WILL ONLY BE FACILITATING THE IMPORTATION ON YOUR BEHALF, AS YOUR AGENT. PLEASE NOTE THE STANDARD FOR USING THE PRODUCT IN THE IMPORT DESTINATION BEFORE ORDERING. PRODUCT ORDERED TO A DESTINATION WITH DIFFERENT STANDARDS CANNOT BE RETURNED FOR THIS REASON AND NO LIABILITY WILL BE ASSUMED IN ANY CIRCUMSTANCES WHICH MAY ARISE FROM PURCHASING PRODUCT WITHOUT THE CORRECT STANDARDS FOR YOUR DESTINATION.

Please note that Products have been originally designated for sale in the source country where the Brand resides. Such Source country may be different than your delivery destination. Consequently, some Products may not be designed to the standards or norms of your country and may differ from versions sold in your shipping destination, including in their fit, default settings, age ratings and language. Please note that documentation such as packaging, user manuals, product care labels, handling instructions or safety warnings may not be in your language; you may not have available manufacturer’s or other service options for the Product or parts thereof; the Product (and accompanying materials) may not be designed in accordance with the standards, product regulations, specifications of the destination to which you import or labelled in accordance with the requirements applicable in your destination, or in yours or the destination’s language; if the Product is powered, it may not conform to the destination power parameters such as voltage or other electrical standards (for example you may need to use an adapter to charge your Product). Foreign versions of certain Products, such as software and DVDs, may be region-locked against use in your shipping destination. You are responsible for reviewing available product information to ensure that the international Product you are purchasing meets your needs and expectations.

FULFILMENT, HANDLING AND DELIVERY OF ORDERS

The delivery and fulfilment of your Order could be carried out by various service providers, which will be selected and operated by us or by the Brand .

Some Products may not be delivered to certain locations or destinations (due to limitations imposed on the Product itself or by the destination). You will be informed of such limitation, either on the Store or checkout, and the checkout should not permit you to submit your Order if the Product cannot be delivered to your specified address. However, we reserve the right, at any time, to suspend or cancel the delivery of any Product that cannot be legally delivered as such.

Delivery will be completed when the Product will be delivered to the address chosen by you as specified when placing your order (in case Duties & Taxes were not paid, that may include the port of entrance to the country destination). Different parts of your order may be delivered on different dates.

Unless otherwise stated, and subject to applicable laws, delivery dates are estimates only. The Order will be delivered by the delivery time set out on checkout, if such selection was available for your Order) or, if no delivery time is specified, within 30 days following the Order Confirmation date, unless exceptional circumstances exist (pre-order for example). Delivery timeframes are affected by your delivery address and the delivery method selected. Global-e is unable to specify an exact delivery date and time.

Global-e has no liability for any loss arising from delay in delivery. For example, delays resulting from customs clearance procedures, lockdowns or other actions of the authorities are outside Global-e’s control, as well as any delay resulting directly from your actions or omissions.

Delivery date estimates normally refer to the first delivery attempt. It is your responsibility to respond to carrier notifications and arrange re-delivery if needed. Global-e will not be liable if you fail to act accordingly. Global-e is not liable for delays outside its reasonable control (e.g. customs inspections , governmental actions, or due to your own actions or omissions).

PAYMENT & PAYMENT METHODS

You can only pay with the payment methods available and specified on the checkout. The availability of such payment methods is dependent on your geographical location and the offering of the Brand. If you used a payment method that supports pre-authorization (e.g. most credit cards), the payment amount will first be authorized and will be captured (charged) at the latest on Product dispatch. Other methods (such as other e-wallets) are likely to be charged immediately upon Order Confirmation. In any case, the full amount of your Order will be charged even if the shipment is split, or for pre-orders. When being charged, the transaction descriptor substantially looks like this: **Global-e//brand name**.

Your Order will be processed for payment and you will be charged by a third party payment processors ("Payment Processor") using the payment method you have selected on checkout and such charge will be for all amounts payable under these Terms that may be due in connection with the Order as specified on checkout. You must provide valid and current information about yourself. Depending on your geography, payment may be made to one of our intra-group affiliated companies, and such payment will constitute a payment to us and will discharge you from your payment obligations in connection with the Order and purchase of the underlying Products. Please be informed that you could be charged additional fees (such as foreign transaction fee or cross border fee) or surcharges by your own bank, card issuer or the payment method you selected, which such charges are outside of our control.

Whilst we strive to maintain the highest levels of protection, please be aware that neither Global-e nor the Brand can be held liable for any loss you may suffer as a consequence of a third party accessing your payment or account credentials.

Special terms pertaining to specific payment methods:

Klarna: In cooperation with Klarna and in certain jurisdictions only, you may be offered the opportunity to purchase the Product using Klarna as a payment method. The terms and conditions which will apply to payment by Invoice with Klarna can be found here https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_de/invoice?fee=0. Eligibility for use of the Klarna invoicing payment method will be determined by Klarna in their sole discretion and Global-e accept no liability in respect of your use of Klarna as a payment method. Where you choose to purchase your Product using payment by invoice with Klarna, you will be sharing your personal data with Klarna and the terms of Klarna privacy policy shall apply to their use of your personal information. Global-e shall have no responsibility for their use of your personal data. Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status, Klarna’s T&Cs and late fees apply.

RETURNS POLICY (ALL CUSTOMERS, EXCLUDING FAULTY AND PERSONALIZED PRODUCT)

Please refer to the Store’s returns policy for information regarding returns that applies to your order, which could prevail over the information stated below.

This section does not apply to faulty or personalized products and such other exclusions, as further set forth below. Separate legal right of cancellation are not generally affected by the policy in this Section. For further details, see Annex I.

Return requests must be made within 30 days from the date the Order was placed (unless otherwise specifically stated in the Brand’s policy, or required by applicable specifically prevailing consumer law).

If you wish to return one or more Products your purchased pursuant to these Terms, the following instructions apply:

You must inform of your decision to return the Product by a clear statement made to the Brand, to its returns portal, or other contact method, as further detailed in the Brand’s policy, following the instructions and providing the requested information, which may include providing proof of purchase (your Order identification number and the email address used for the Order), indicating the applicable items to be returned and the quantity thereof. If a returns portal link or other contact method for returns is not detailed in the Brand’s policy, then you must inform of your intent to return your Order through Brand’s customer support, which will guide you through the process. Unless otherwise specifically stated in Brand’s Policy, Items must be returned in a new and unused state, in perfect condition, with all protective or other materials in place and tags and stickers attached to them (if applicable), as well as with the original box / container, including all accessories and documents.

All returns could be subject to strict quality control to ensure that the returned items satisfy these requirements.

When a refund is approved you will be reimbursed for the returned Products’ price. Original Delivery Costs will not be reimbursed unless explicitly stated otherwise in the Brand’s policy or if required by applicable law (e.g. for faulty products or in case of return pursuant to the cooling off right). Costs incurred for returning items will not be reimbursed unless explicitly stated otherwise in the Brand’s policy.

Except as required by applicable law and unless explicitly stated otherwise in Annex I, Duties & Taxes paid by you at checkout are non-refundable unless they were included in the Product price. You may be eligible, and in such case solely responsible, to file a drawback claim with the relevant governmental authority.

You will be solely liable for any damages to (or loss of) any returned items. You should therefore consider using a tracked courier service and ensure adequate insurance for returned items.

Reimbursement will typically be made through your original payment method.

Title and risk to the returned items will not be taken back or assumed until such items physically arrive back to the returns facility, and therefore you are advised to use a courier service offering tracked service, and to take out adequate insurance to cover the cost of the goods in transit.

Unless expressly agreed otherwise, reimbursement will be made using the same means of payment as you used for the initial transaction. Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the Order as a gift be entitled to receive a refund. If you are a gift recipient and wish to return items, please contact Brand Owner to discuss your options.

LIMITATION ON RETURNS POLICY AND CANCELLATION RIGHTS:

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW AND NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, THERE IS NO RIGHT TO CANCEL OR TO RETURN PRODUCT WHICH WAS MADE TO YOUR SPECIFICATIONS OR WHICH IS CLEARLY PERSONALIZED. THERE ARE OTHER TYPES OF PRODUCTS THAT ARE NOT ELIGIBLE FOR CANCELLATION OR RETURN SUCH AS FRAGRANCES, SEALED GOODS (SUCH AS DVDS OR AUDIO DEVICES OR GOODS LIABLE TO DETERIORATE OR EXPIRE RAPIDLY) OR OTHER PRODUCT WHICH ARE NOT SUITABLE FOR RETURN DUE TO HEALTH PROTECTION OR HYGIENE REASONS, IF THEY WERE SEALED AND BECOME UNSEALED AFTER DELIVERY.

LIMITED WARRANTY; RETURNS POLICY FOR FAULTY PRODUCT

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make Brand Owner aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform Brand Owner as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights under applicable law.

Warranty validity may vary by destination; some locations offer only limited warranty coverage. Damage or fault caused by accidents, improper use, or normal wear and tear is generally not covered. When valid, the warranty period is as specified in the product description. Consumers in certain jurisdictions may have additional rights under local law governing the sale of consumer goods, including laws implementing EU Directive 2019/771. These rights are not affected by this limited warranty.

LIABILITY

There are certain liabilities that cannot be excluded under applicable law. In particular, nothing in these Terms limits the liability for personal injury or death, or liability for fraud. You might have certain rights under applicable consumer legislation explicitly prevailing the governing law hereof, including legal rights relating to faulty product(s). Nothing in these Terms will affect these explicitly prevailing legal rights.

SUBJECT TO THIS, IN NO EVENT WILL GLOBAL-E OR THE BRAND OWNER HAVE ANY LIABILITY FOR ANY OF YOUR LOSSES, ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE. ANY LIABILITY, IF SO EXISTS, SHALL NOT EXCEED THE PURCHASE PRICE OF THE RELEVANT PRODUCT AND IS STRICTLY LIMITED TO LOSSES THAT WERE REASONABLY FORESEEABLE. LOSSES ARE FORESEEABLE WHERE THEY COULD BE CONTEMPLATED BY YOU AND US AT THE TIME YOUR ORDER IS ACCEPTED.

GLOBAL-E AND THE BRAND OWNER WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGES INCURRED BY UNAUTHORIZED USE OF YOUR PAYMENT CARD ON THE CHECKOUT, AND GLOBAL-E AND THE BRAND OWNER ARE NOT RESPONSIBLE FOR NOTIFYING YOUR CARD ISSUER OR ANY LAW ENFORCEMENT AUTHORITY IN THESE INSTANCES.

You must give Global-e and the Brand Owner a reasonable opportunity to remedy any matter for which they are liable before you incur any costs remedying the matter yourself.

It cannot be guaranteed that the Store or checkout will be uninterrupted or error-free. Global-e and the Brand are entitled without notice and without liability to suspend the Store or the checkout for repair, maintenance, improvement or other technical reason.

Global-e and the Brand will not be liable for any failure or delay in the performance of their obligations hereunder, and will not be deemed to be in breach of these Terms, and will be allowed to cease performing, for so long as, and if such cessation, failure or delay directly results from an event beyond reasonable control that affects the ability to perform any obligation hereunder, including any delay or stoppage due to strikes, lockdowns, labor disputes, acts of God, civil commotions, fire or other casualty, governmental act, action or inaction, actions or inactions of customs clearance, closure or decision of governmental offices, or other official actions, internet or other infrastructure failures, acts of war, terror or terrorism, or industry-wide disruption in the supply chain.

INTELLECTUAL PROPERTY RIGHTS

Any access or use of the checkout for any reason other than your personal, non-commercial use, is prohibited. You further acknowledge that any other use of the material and content of the checkout is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the State of Delaware, and disputes will be submitted to the exclusive jurisdiction of the competent courts located in Delaware. Please note that transactions hereunder could be performed on a cross-border basis, and the Products you purchased are sold from, and shipped from, a different country than your shipping/billing country (whether or not Global-e or the Brand are located in such origin country). The cross-border nature of the purchase could render certain consumer protection laws in your country to be inapplicable. Notwithstanding the foregoing, when a specific applicable law (namely specific consumer laws in your own country), explicitly prevail the applicable laws of the State of Delaware, then with respect to the matters to which such law prevail, the governing law of the matter will be such specific law.

If any provision of these Terms shall be held to be invalid, illegal or unenforceable, pursuant to an explicit prevailing law, that provision shall be enforced to the fullest extent permitted by the applicable prevailing law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

You hereby agree to the fullest extent permitted by applicable law, that you irrevocably waive all right to trial by jury as to any issue relating hereto in any action, proceeding, or counterclaim arising out of or relating to these Terms. If you are a resident of the United States, then you hereby agree that notwithstanding anything herein to the contrary, any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be determined by arbitration administered by the International Centre for Dispute Resolution in accordance with its International Arbitration Rules.

You are hereby informed that in the event of a dispute arising out of or relating to these Terms, you may have a right under applicable law to file a complaint with an alternative dispute resolution institute.

MISCELLANEOUS

Communications will be made electronically by sending email or otherwise posting electronically.

Any failure by either party to exercise or enforce any right or provision of these Terms does not mean this is a “waiver” (i.e. that it cannot be enforced later).

Headings used in these Terms are for information and not binding.

These Terms, or any part thereof, may be assigned by us to a third party, without your consent, but this will not affect your rights or obligations. A person who is not a party to these Terms shall have no rights to enforce any term of these Terms except insofar as expressly stated otherwise.

Global-e and the Brand reserve the right to access, read, preserve, and disclose any information obtained in connection with the Order, and your use of the checkout, as Global-e reasonably believes is necessary to: (i) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (ii) enforce these Terms, including to investigate potential violations of them, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to your support requests, or (v) protect the rights, property or safety of Global-e, the Brand or the public.

Any links to third party Stores or services are not owned or controlled by Global-e. Global-e is not affiliated with, has no control over, and assume no responsibility for the content, privacy policies, or practices of, any third-party Stores. You: (i) are solely responsible and liable for your use of and linking to third party Stores and any content that you may send or post to a third-party Store; and (ii) expressly release Global-e from any and all liability arising from your use of any third-party Store. Accordingly, you are encouraged to read the terms and conditions and privacy policy of each third-party Store that you may choose to visit.

Global-e reserves the right to modify these Terms at any time by posting the changes on the checkout or the Store. Such change will take effect on the posting date of the revised Terms, and your use of the checkout after such changes have been posted means that you agree to be bound by the Terms as modified. However, no such change will affect any Order that you have already placed.

These Terms constitute the entire agreement with respect to the subject matter of the Order. The contract in respect of any Orders is concluded between you and Global-e or our intra-group affiliate acting on behalf of Global-e and may be officially concluded in the English language only, and that no public filing requirements apply.

if any provision of this agreement is determined by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be enforced to the greatest extent permitted by law, and the remaining provisions of the agreement shall remain in full force and effect. If any provision is deemed unenforceable due to being too broad or for any other reason, the parties agree to substitute a lawful provision that gives effect to the original intent of the parties as closely as possible

If you have any questions or complaints about Global-e, these Terms or the checkout, please contact us at [email protected] or at our trading address stated in the preamble above.

The Global-e Contracting Party under these Terms depends on the country which the Products are shipped from: (i) if the Products are shipped from the US – the Contracting Party will be Global-e US Inc., a company incorporated in Delaware, with offices located at 200 West 41st Street New York, New York 10036; (ii) if the Products are shipped from the UK – the Contracting Party will be Globale U.K. Limited, a company incorporated in England and Wales (registered number 08632376), with registered office at 154 Clerkenwell Rd, London EC1R 5AB, United Kingdom; or (iii) if the Products are shipped from Canada – the Contracting Party will be Global-e Canada E-Commerce Ltd, a corporation incorporated under the laws of British Columbia, Canada, with registered office at 1800-510 West Georgia Street, Vancouver, BC V6B 0M3, Canada.

Annex I

1. EUROPEAN ECONOMIC AREA (EEA)

(a) CONSUMER WITHDRAWAL RIGHTS

As a consumer residing in the EEA, you have a right to cancel your Order and withdraw from this contract without giving any reason, pursuant to the terms set forth below. This right exists independently of any other returns policy or right under these Terms.

Instructions for Withdrawal:

The withdrawal period expires 14 days after the delivery date of the Product.

You may exercise your right of withdrawal at any time during the withdrawal period set out by using the withdrawal link generally made available via the applicable links on the Store, in transactional emails (such as your Order Confirmation), through the Brand’s returns portal, or by contacting the Brand’s customer support team. Certain Products are not eligible for withdrawal, as set out above (see: Limitation On Returns Policy and Cancellation Rights), and any refund due will be made on the terms and within the timeframe set out below.

The same instructions as detailed in the refund policy above and the same terms of the returns policy will apply, subject to and with the following changes:

• Informing about your decision to withdraw from the Order must be done within 14 days as of the day of delivery of the Product to you or to somebody named by you (and not 30 days of placing the Order).

• You should inform us of your intent to withdraw through the methods stated in the refund instructions above (i.e. through the returns portal or if links thereto are not available, by contacting the Brand customer support). However, you may also inform us by using the model withdrawal/cancellation form attached to these terms available <<here>>, but it is not obligatory to use this form.

• You must return the product in the condition mentioned in the return policy above, except you may use the product only for such use that is necessary to assess the nature, characteristics and functioning of the Product, as you would have used in a physical Store. Deduction could be made from the reimbursement for loss in value of any item supplied, if the loss is the result of your handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

• Original Delivery Costs you paid in connection with the Order will be reimbursable or refundable (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us)

Refund will be made without undue delay and not later than 14 days from after we received your cancellation notice. However, we may withhold the refund until we have received the goods back or you have provided proof of return, whichever is earlier.

Please see Sections above for limitations on this withdrawal right.

(a) LEGAL GUARANTEE OF CONFORMITY

As a consumer residing in the EEA, you benefit from a legal guarantee that the Products you purchase conform to the contract. Where a Product does not conform, you are entitled from the Brand to the remedies provided under applicable law for a minimum period of two (2) years from the date of delivery. This legal guarantee from the Brand applies automatically, at no cost to you, and is in addition to and does not affect any commercial guarantee that may be offered or any other rights you have under applicable law (including the withdrawal rights set out above). For a summary of your legal guarantee rights, please see the harmonised notice made available by the European Commission here:

(b) Additional specific terms for consumers in the specified member states:

1. For consumers in the EU

o You may be entitled to use alternative dispute resolution (ADR) mechanisms or such other institution to which you may have a legal right to use under applicable law.

o you may have legal rights in relation to Products that are not as described, not of satisfactory quality, or otherwise not fit for purpose.

2. For consumers in Denmark

o You may file a complaint with "Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg" via Klageportalen - Nævnenes Hus (naevneneshus.dk).

o the limitation of liability under these Terms will not apply in the event of claims arising out of gross negligence or willful misconduct

3. For consumers in France

o If the Global-e Contracting Party is an entity incorporated in the EU or if you are otherwise entitled, you may have a right to invoke the legal warranty of conformity (article L217-4 and seq. of the French Consumer Code) within a period of two (2) years from the delivery of the Products, without having to prove that the defect existed before the delivery. You may be able to benefit from the following options depending on what is possible and subject to the cost conditions provided for in Article L217-9 of the Consumer Code: (i) the replacement of the Products by an identical product or of equivalent quality and price, depending on available stocks; or (ii) the repair of the Products. If these two solutions are impossible to implement within thirty (30) days following your request according to the conditions provided for in Articles L217-9 and L217-10 of the French Consumer Code, we will issue a full refund (purchase price and possible Delivery Costs), against return of the Products. The cost of returning the Products, the cost of repairing it or of delivering another Products will be borne by us. You may also have the right to invoke the legal warranty against the hidden defects provided in articles 1641 to 1649 of the French Civil Code or any other contractual or extra-contractual action (tort) which is recognized by the law. In such a case, the consumer can choose between the termination of the sale or claim a reduction of the price pursuant to Article 1644 of the Civil Code. Pursuant to article 1648 paragraph 1 of the Civil Code, the action resulting from latent defects must be filed within two (2) years of the discovery of the defect.

4. For consumers in Germany,

o The statutory warranty rights apply with respect to Products that is not free of legal and/or material defects.

5. For consumers in Italy

o If the Global-e Contracting Party is an entity incorporated in the EU or if you are otherwise entitled, you may have a right to invoke the legal warranty of conformity (the "Legal Guarantee") provided for in Articles 128 et seq. of Italian Legislative Decree No. 206 of December 6, 2005 (the "Consumer Code"). In particular, you may be entitled to make a claim under the warranty of conformity for any lack of conformity existing at the time of delivery of the Product, provided that the lack of conformity has become apparent within the term of 2 (two) years from delivery of the Product and was reported by you to customer support within such time frame. A claim hereunder must contain an accurate and complete description of the defects or faults complained of and photos of the product, highlighting the reported lack of conformity. If the reported defect exists, you will not be charged for the Delivery Costs of returning the defected Product. When returning the Product you must include the defect report form (duly completed) and attach the shipment labels and RMA number provided to you via e-mail to the returned package and any other document reasonably requested by us or the Brand. You may be able to benefit from the following options depending on what is possible and subject to conditions provided under applicable law: (i) repair of the faulty Product (ii) replacement of the faulty Product (iii) a reasonable reduction in price or (iv) termination of the sale contract. where it was verified that the reported lack of conformity does not exist or that there are no prerequisites for the applicability of the Legal Guarantee, the Legal Guarantee will not operate and all transportation costs - both those incurred by you to send the product to us and vice versa - will be borne by you.

o If the Global-e Contracting Party is an entity incorporated in the EU, the limitation of liability under these Terms will not apply in the event of claims arising out of gross negligence or wilful misconduct

6. For consumers in Sweden

o you may use the alternative dispute resolution process provided by the ARN (www.arn.se).

2. AUSTRALIA

(a) All terms, conditions, warranties and representations that might otherwise be granted or implied by Australian law, are hereby expressly excluded, except for any liability that cannot be excluded, restricted or modified, or which cannot be excluded, restricted or modified except to a limited extent, as between the parties by law including liability under the Competition and Consumer Act 2010 (Cth). Nothing restricts your rights under the Australian Consumer Law, these rights include:

• If your Products fails to meet a consumer guarantee under the Australian Consumer Law, you will be entitled to a repair, replacement or refund depending on whether the defect is classified as a minor or major defect. A consumer guarantee under the Australian Consumer Law includes a guarantee that the product is of acceptable quality, matches the description provided in the Site, is fit for purpose and meets any extra promises made about performance, condition and quality.

• If the defect is considered a minor failure of the Product, your Product may be repaired, replaced or you will be refunded for your purchase, as elected by us or the Brand.

• If the defect is considered a major failure of the Products, you are entitled to reject the goods and choose a refund or replacement of the Product, or ask for compensation for any drop in value of the goods.

(b) return costs and claiming back Duties & Taxes in cases of returns or other eligible circumstances, is subject to your rights under the Australian Consumer Law (including in relation to return costs under the consumer guarantees).

3. CANADA

(a) For customers in Quebec, Canada, you may have a warranty available under Quebec law. For more information on this warranty, consult the Office de la protection du consommateur (www.opc.gouv.qc.ca).

4. UNITED KINGDOM (UK)

(a) CONSUMER CANCELLATION RIGHTS

As a consumer residing in the UK, you have a “cooling-off” right to cancel their Order subject to the provisions set out below. This right is not affected by any separate returns policy in these Terms.

Instructions for Cancellation:

The cancellation period will expire 14 days after the day of delivery.

To exercise the right to cancel you must follow the same instructions as detailed in the refund policy above and the same terms of the returns policy will apply, subject to and with the following changes:

• Informing about your decision to cancel the order must be done within 14 days as of the day of delivery of the Product to you or to somebody named by you (and not 30 days as of date Order was placed).

• You should inform us of your intent to cancel through the methods stated in the refund instructions above (i.e. through the returns portal which is available on the Store or in the Online Support link which is in the Order Confirmation, or if such are not available by contacting the Brand customer support). however, you may also inform us by using the model withdrawal/cancellation form attached to these terms as available <<here>>, but it is not obligatory to use this form.

Refund will be made not later than 14 days from the time we received your cancellation request, however if a supplied Product has not been received back from you during such time period, Refund may be delayed until such time the Products is received back, or if earlier, until the time you provide sufficient evidence that you have returned the Product.

Please see above for limitations on this cancelation right.

(b) you may have legal rights in relation to Products that are not as described, not of satisfactory quality, or otherwise not fit for purpose.