Last Updated:
April 16, 2026
Effective as
of: April 20, 2026
SERVICE
TERMS – SHOPIFY MANAGED MARKETS
These Service Terms – Shopify Managed Markets (these “Service Terms”) constitute a legal agreement between Global-e and Merchant. As used in these Service Terms, “we”, “us”, “our” or “Global-e” means GLOBAL-E CANADA E-COMMERCE LTD. that provides the Managed Markets Services or GLOBAL-E COMMERCE SHIPPING CANADA INC. that provides Freight Transportation Services, each as further defined herein. “you”, “your” “Merchant” or “Shopify User” means the individual (if the business is a sole proprietorship) or the business (if signing up on behalf of a legal entity) that has qualified for and uses the Managed Markets Services. “Shopify” means Shopify Inc. or the applicable Shopify contracting party (as defined in the Shopify Terms of Service (“Shopify Platform Terms”) available here). Each of the Global-e entities and Merchant may be referred to as a “Party” and collectively, the “Parties” for the purpose of these Service Terms.
By activating or using Managed Markets Services in any way, you agree to be bound by these Service Terms. You should review the Terms of Sale and Privacy Policy which will govern the transactions through the Managed Market Services between the Shopper and Global-e Commerce, as the merchant of record, and if applicable, Global-e ShipCo as the provider of Transportation Services (as applicable). Those policies will be presented to Shoppers on checkout. Be sure to occasionally check back for updates.
These Service Terms are in addition to and should be read together with the Shopify Payments Terms of Service (Canada) (available here) (“Shopify Payments Terms”), the Shopify Protect for Shopify Payments Terms of Service (available here) (“Shopify Protect Terms”) and any other terms and conditions that govern the use of any services offered by Shopify through which Managed Markets Services are made available (the “Shopify Terms”).
By accepting these Service Terms, you are also accepting and agreeing to be bound by Global-e’s Acceptable Use Policy, Global-e Data Protection Addendum and Privacy Policy.
We reserve the right to update and change these Service Terms from time to time by posting updates and changes here. You are advised to regularly check these Service Terms for any updates or changes that may impact you. If you do not accept such changes, you must cease using the Managed Markets Services.
DEFINITIONS
“Managed Markets Services” means the Managed Markets offering and acting as merchant of record services performed pursuant to these Service Terms as fully set out herein by GLOBAL-E CANADA E-COMMERCE LTD (“Global-e Commerce”).
“Freight Transportation Services” means shipping and delivery services, and if applicable, customs clearance in the destination country for consignment orders placed through Managed Markets Services. The Freight Transportation Services under these Service Terms are performed by GLOBAL-E COMMERCE SHIPPING CANADA INC. (“Global-e ShipCo”), and are offered in connection with the Managed Markets Services. Freight Transportation Services includes but is not limited to managing lost or damaged Product disputes and customs clearance in supported Destinations.
“Shopper Shipping
Fees” means the fees
charged on checkout to the Shopper for the shipping of their order. The Shopper
Shipping Fees are set by the Merchant on the Shopify Platform. When Managed
Pricing is enabled, Shopper Shipping Fees may be automatically adjusted by
Managed Markets as described in Section 2.3.1, subject to Merchant Price
Override.
“Shipping Rates” means a Customer Order’s shipping and delivery costs, including Transportation Services Fees.
“Transportation Services Fees” means the fees (including label charges, accessorial fees and surcharges) payable to Global-e ShipCo by the Merchant, for Freight Transportation Service.
1.1. The Managed Markets offering and the underlying services performed pursuant to these Service Terms as fully set out herein (the “Managed Markets Services” or “Services”) will be enabled after you complete the activation process for Managed Markets on Shopify’s commerce platform that is accessible by you through your Shopify Admin (the “Shopify Platform”). You must follow and complete all steps stated therein. Shopify will share certain information about your business with us to enable us to provide the Managed Markets Services and Freight Transportation Services, such as your business name, address, fulfillment locations and product catalog. As part of the Managed Markets Services, subject to the terms hereof (a) Global-e Commerce will act as the ‘merchant of record’ (see Section 3.4) and the ‘exporter of record’ (i.e. will be responsible for the process and compliance of the export of goods, including in front of the customs authorities); and (b) Global-e ShipCo will provide the Freight Transportation Services
1.2. Shopify Payments. Access to and use of the Managed Markets Services requires you to successfully enable Shopify Payments in Canada (including, without limitation, completing all onboarding and identity verification requirements for Shopify Payments) and to maintain your Shopify Payments account in good standing at all times. You must process all payments for orders placed through the Managed Markets Services exclusively through Shopify Payments. If at any time your Shopify Payments account is disabled, determined to not be in good standing, or otherwise rendered unavailable, your access to the Managed Markets Services will also be suspended and/or terminated.
1.3. Global-e Commerce, acting as the merchant of record, will be the legal seller of products that are made available for cross-border sale on your online store hosted by Shopify (“Products” and "Store" respectively) directly to individual customers (each, a “Shopper” and collectively, the “Shoppers”) who have initiated a transaction in respect of Products on your Store and who desire to have the purchased Products delivered to a designated address in a Service-operated destination outside of Canada (“Destination(s)”). Upon completing the activation process for Managed Markets Services, Destinations supported by Managed Markets Services may be automatically enabled on your Store. You can manually change the Destinations operated by the Managed Markets Services through the Shopify Platform at any time. The Shopper will be the “importer of record” of the purchased Products.
2.1. Managed Markets Settings; API. You must activate and make such configurations required through the Shopify Platform before Managed Markets Services can be accessed and used. Global-e will not be obligated to render or perform any Managed Markets Services if Merchant fails to properly activate and enable Managed Markets and Shopify Payments on the Shopify Platform. You commit to having and making available the necessary resources required to achieve the above objectives in a timely manner. You will be solely responsible (at your own cost and labor) for the performance and the availability of your Store, as well as continually reviewing and updating all Store settings required to enable Managed Markets Services, including the appropriate configurations and settings of the Store and any systems and telecommunications facilities necessary to enable you to operate your Store and receive Managed Markets Services. In certain cases you may be provided with an API to one or more approved 3rd party logistics providers (the “Supported External Fulfillment API”), allowing you to perform certain functions described in these Service Terms automatically through the Supported External Fulfillment API.
2.2. Managed Markets Configurations. You are responsible for configuring, reviewing, signing off on and maintaining the accuracy and validity of the settings, configurations and other proposition selections made through the Shopify Platform to determine the manner by which products and shipping will be priced and sold to a Destination. In addition, you will be required to setup and configure through the Shopify Platform the relevant shipping offering parameters such as shipping methods (e.g. express/standard/economy) provided by Global-e ShipCo, Shopper Shipping Fees (e.g. carrier calculated rates or flat rates), shipping discounts (e.g. free shipping). Neither Global-e nor Shopify will be responsible or liable if you fail to follow the requirements of this section or for any misconfiguration. You are responsible for the ongoing review and for making any necessary updates to your configurations.
2.3. Product Pricing. The price of Products displayed on the Store and paid by the Shopper will be rendered based on the rules and requirements set forth on the Shopify Platform, including the applicable FX rate (including current rate and conversion fee) which will be automatically included in the Product price if using dynamic exchange rate conversions (the “Product Sale Price”).
2.3.1.
When
Managed Pricing is enabled
– “Managed Pricing” refers to a feature that automatically adjusts
the Product Sale Prices and/or Shopper Shipping Fees for a given Destination
(either in localized presentment currency or not) to account for applicable FX
fees, Managed Markets fees, Taxes, and rounding adjustments. When enabled, the
Product Sale Prices will be determined by Managed Markets and you will be
required to and are responsible for setting the amount (in your designated
payout currency) you wish to be paid to you for the sale of each
Product, subject to the reconciliation and settlement process described in
Section 5. You may choose to override the Product Sale Price or
Shopper Shipping Fees that Managed Markets set for a given Product (“Price
Override”), however, the reconciliation and settlement process for Managed
Pricing described in Section 5 will continue to apply. You acknowledge
that implementing a Price Override for a given Product also overrides any
amount you previously indicated you wished to be paid to you for a sale of such
Product. You are solely responsible for any impact to your settlements that
result from Price Overrides.
2.3.2 When Managed Pricing is disabled – If Managed Pricing is disabled for a given Destination, you
will be required to and are responsible for manually setting the Products Sale Price and/or Shopper Shipping Fees
that will be presented to Shopper through the Shopify
Platform, either by selecting a price in the currency of the Shopper or
by configuring pricing rules that apply to the base price of a Product and the associated
shipping fee.
2.4. Shipping Pricing. Using the Shopify Platform, you will be required to set the fee which will be charged to each Shopper on checkout for shipping the order. When Managed Pricing is enabled, the Shopper Shipping Fees may be automatically adjusted by Managed Markets as described in Section 2.3.
3.1. Order Processing. Payment for all orders placed through the Managed Markets Services will be processed through Shopify Payments. Your Store cart (“Cart”) will be processed for payment authorization through the Shopper’s selected payment method. Subject to successful processing, an order will be created on your Store (“Customer Order”). Global-e will be relying on the data received from the Shopify Platform with respect to the accuracy of the Cart content and the Customer Order and Product data contained therein. Orders may be cancelled for reasons that include, but are not limited to, a Shopper’s payment being declined, actual or suspected fraud or other reasonably determined circumstances.
3.2. Taxes and Duties. Based on the Product, Customer Order and customer shipping information received at the time of checkout, Global-e will estimate the taxes (such as import taxes, sales taxes, value added tax or similar taxes), customs duties or other charges or fees that may be imposed on the order (collectively, the “Taxes”), and apply such Taxes. When Customer Orders are delivered using the Freight Transportation Services, we will guarantee the amount of Taxes to you and the Shopper, and be responsible for paying such Taxes to the relevant authorities or brokers as long as the Taxes were paid on checkout by the Shopper or already included as part of the adjusted Product Sale Price and/or Shopper Shipping Fees (the “Taxes Guarantee”).
3.3. Order Fulfillment. You will be responsible for fulfilling the order, including picking and packaging the Products underlying each Customer Order, and including with the order all the required shipping and customs documents made available through the Shopify Platform or the Supported External Fulfillment API, as applicable. You may amend a Customer Order, as well as cancel it in full and authorize a refund. Order Editing will be possible until the order is partially or fully fulfilled or at first successful label purchase.
Customer Orders shipped using the Freight Transportation Services will be prepared for delivery to the Shopper by way of applying all necessary international shipment documents (e.g. shipping label, export documents and commercial invoice), as made available to you through the Shopify Platform or Supported External Fulfillment API, as applicable (such documents, “International Shipping Documents”). You may not use any documents other than the International Shipping Documents made available to you through the Shopify Platform or the Supported External Fulfillment API, unless such documents are separately approved by Global-e. You will process the Customer Orders, which will include the International Shipping Documents being produced by your personnel, updating the status of the processed Customer Order and making the processed Customer Order available for dispatch and pickup for delivery straight to the Shopper. Customer Orders fulfilled in multiple parcels may incur additional charges which will be billed to you.
When you use other documents which are not International Shipping Documents as defined in this clause, or using shipping providers engaged by you directly (instead of Global-e ShipCo), you will bear all responsibilities (and costs) for such shipment, including for any export procedures and any shipping or customs documentation.
3.4. Merchant of Record. Subject to these Service Terms, Global-e Commerce will act as the ‘merchant of record’ for Customer Orders. To that end, once the order was created, and payment was made (which includes the use of any payment method available on Shopify Payments, including gift cards, mark-as-paid orders, and other manual payment methods), title to underlying products will transfer to Global-e, and momentarily thereafter the title will transfer from Global-e to the Shopper (such transfer of title shall be deemed to occur prior to the importation of the products into the Destination). You will be deemed to have sold the Product to Global-e and Global-e will be deemed to have subsequently sold the Product to the Shopper. Global-e’s then-current terms of sale (which are incorporated herein by reference) (“Terms of Sale”), will govern the sale transaction and will be presented to Shoppers on checkout along with Global-e privacy policy.
3.5. Cancellations. Shopper cancellations will be only in accordance with the terms and conditions under the applicable Terms of Sale. Customer Orders may also be cancelled by Global-e for reasons we determine are necessary at our discretion, including in cases of technical issues unrelated to us, if a Customer Order is determined to be fraudulent or where payment was declined by the Shopper’s bank or other circumstances reasonably determined and assessed by Global-e. Shopify may also cancel Customer Orders in its sole discretion.
3.6. Refunds. You will confirm, through the Shopify Platform, the eligibility of all or part of a Customer Order for refund and will authorize the amount eligible for refund, which will automatically trigger a conforming refund by Global-e to the Shopper through the same payment method and in the same currency used for such Customer Order. The refund amount you authorize, including any costs and charges for shipping, taxes, duties or other fees due to be refunded to Shopper or incurred in connection with such refund or return of items, will be regarded as a Permitted Deduction, unless such refund or any costs or charges are the direct result of our gross negligence or willful misconduct. For greater clarity, you will not receive a refund of any applicable fees owed for your use of the Managed Markets services in connection with an order being refunded, whether in full or in part.
3.7. Chargebacks. All Chargebacks and associated costs, fees and charges imposed by the card issuer, payment provider or other authorized entity will be your cost, and such amounts will constitute a Permitted Deduction. Coverage for some chargebacks and associated costs, fees and charges may be available to you via Shopify Protect, as provided for in the Shopify Protect Terms.
4.1. Merchant may elect to request a label while fulfilling an order to be shipped using the Freight Transportation Service. The availability and scope of the Freight Transportation Services may vary, and are subject to periodic changes and updates. If Merchant elects to ship an order not using Global-e ShipCo, certain features of Managed Markets Services will be unavailable, including the Taxes Guarantee, and the Merchant will be liable for generating the export documentation, and for managing claims for Products lost-in-transit. Global-e will not act as the exporter of record of those shipments. It being acknowledged that when the carrier of an order is not Global-e ShipCo, it means that such carrier is engaged directly by you (and not by any Global-e entity or by Shopify), for which you will be responsible for all the operational management, contracting, rates, and the provision of shipping, delivery and customs clearance services.
4.2. Estimates of the Shipping Rates, are available for review on the Shopify Platform. If Freight Transportation Services are used, the Shipping Rates may be assigned based on your actual shipping volumes; provided that, the initial Shipping Rates will be assigned based on your historical shipping data prior to using Managed Markets Services (such date, the “Activation Date”), and such Shipping Rates as well as any additional shipping or accessorial fees and surcharges may be updated from time to time, and reasonable efforts will be exerted to notify you in writing in advance of such changes taking effect. Where the Shipping Rates are assigned based on shipping volumes, the initial Shipping Rates will be re-assessed the quarter following the Activation Date, and thereafter every 12 months, using your actual shipping data, and new Shipping Rates may be assigned to you from time to time, in which such newly-assigned Shipping Rates will apply from that point onwards. Global-e ShipCo reserves the right to true-up any amounts if you should have been assigned a lower tier Shipping Rate and to bill you for the difference of any shipping costs, fees and charges under that lower tier Shipping Rate. Global-e ShipCo may waive or delay, at our sole discretion, the aforesaid right to true-up any such amounts.
4.3. You will be able to access and receive, through the Shopify Platform, the relevant details of the eligible consignments shipped, including any differences in shipping charges related to the actual chargeable measurements (e.g. shipping dimension and weight) based on the then-applicable Shipping Rates. In the event of a difference (e.g. shortfall or excess) between (A) the Weights used by the system based on your inputs on the Shopify Platform to determine the estimated shipping cost of the consignments as stated in the order (the “Estimated Weights”), and (B) the Actual Chargeable Weights of the consignments based on the then-applicable Shipping Rates, such difference in amount between items (A) and (B) will be reconciled as follows: any amount owed to Global-e ShipCo (i.e. in the event that the Actual Chargeable Weights were greater than the Estimated Weights used) shall be deemed a Permitted Deduction or you will be invoiced for such difference. Any amount owed to you (i.e. in the event that the Estimated Weights were greater than the Actual Chargeable Weights) will be set-off by way of a credit for future shipping labels. For purposes hereof, “Weights” shall mean the applicable volumetric (dimensional) or dead-weight, as applicable, and “Actual Chargeable Weights” shall be based on the most accurate weight reported by Global-e ShipCo at the time of the report (i.e. based on reported weights or invoiced weight, and in the absence of both, the Estimated Weight used by the system). For the avoidance of doubt, neither Global-e nor Shopify provides any guarantee in the accuracy of the shipping charges based on the Estimated Weights that are displayed to your Shoppers on checkout. You are responsible for ensuring that you enter accurate Weights of each Product on your Store on the Shopify Platform.
4.4. As between you, Shopify and Global-e ShipCo, you will be solely financially responsible and liable for any and all shipping charges, costs, fees or surcharges associated with the transportation (including customs clearance) of a Customer Order, and any difference between such amounts and the fee amount configured to be charged to the Shopper will constitute a Permitted Deduction and billed to you as part of the reconciliation process.
4.5. Lost in Transit. Global-e ShipCo will be responsible for handling claims for loss or damage to Products during transit to the Shopper for orders shipped using Freight Transportation Services. The claim coverage amount awarded to Global-e ShipCo will be remitted to you, and the refund amount due to the Shopper in respect of such loss will be a Permitted Deduction and reimbursed to Global-e, as part of the reconciliation process outlined herein. Global-e will not be liable or responsible for any loss or damage caused to Products while at your warehouse or when transportation is not carried out by Global-e ShipCo.
4.6. Undeliverable Packages. In the event that a Customer Order package cannot be delivered to a Shopper, you shall be responsible for any Undeliverable Fees incurred as a result of the Undeliverable Actions. “Undeliverable Actions” means those certain actions taken by Global-e ShipCo (as reasonably determined by it, in its discretion) to address an undeliverable Customer Order package, including but not limited to: (a) returning the undeliverable Customer Order package to its origin inventory address (“RTO”); (b) redirecting the undeliverable Customer Order package to an alternate address or destination; or (c) abandoning and destroying the undeliverable Customer Order package. “Undeliverable Fees” means any and all fees and expenses arising out or associated with the Undeliverable Actions. These Undeliverable Fees shall constitute an “Invoiced Amount” (as defined below).
5.1. Settlement of all funds from your Managed Markets transactions will be managed through your Shopify Payments account, in accordance with these Service Terms, including with the Shopify Payments Terms. Funds will be settled to the account you’ve designated to receive payouts for Shopify Payments. You can refer to the Shopify Platform for information related to all Customer Orders, the applicable Product Sale Price and shipping information (including shipping and tax subsidies), and refunds made to Shoppers during the reconciliation period and manual adjustments (such as service gestures). The information communicated to you via the Shopify Platform with respect to your Managed Markets transactions will serve as the agreed basis for billing and reconciliation of funds between the Parties. You undertake to promptly review your Managed Markets transaction activity on the Shopify Platform and notify Shopify in case you have any concerns or disputes no later than 21 days following the date of the transaction relating to your concern or dispute.
5.2.
Amounts settled to you for Managed
Markets transactions will be net of all Permitted Deductions.
5.3.
Treatment of GST/HST on Product
sale between Merchant and Global-e
5.3.1.
Global-e will account for applicable GST/HST on
the sale of Products from you to Global-e and will remit such GST/HST amounts to you, and a self-billing invoice will be
issued to you for such Products, upon the dispatch of the Customer Order, if:
(i) Freight Transportation Services are used; and (ii) at the time of order
dispatch there is a valid GST/HST registration number (“TRN”) in the Shopify
system.
Please note that the provision of such valid TRN constitutes your
consent to be self-billed pursuant to the self-billing arrangement, the
provisions thereof and the self-billing mandate are available for reference at
the end of these Service Terms.
5.3.2.
You will be solely responsible for any GST/HST due,
and no self-billing invoice will be issued if the order is shipped not
using the Freight Transportation Services. Payment made for the Products
(pursuant to Section 4.3) will be applicable GST/HST inclusive for that
purpose.
However, the self-billing arrangement in section 5.3.1
will apply (and GST/HST will be accounted for and remitted to you by Global-e)
even if Freight Transportation Services are not used, but you provide Global-e
with a full, satisfactory set of Valid Export Documents (as defined below)
within 60 days from the dispatch date.
Valid Export Documents mean both: (a) official export declaration
containing movement reference number, bill of lading, air waybill or
certificate of shipment; and (b) commercial invoice.
The GST/HST treatment
described above is on an order level (and not on a Managed Market
level or for all Customer Orders).
5.4.
You must immediately notify Global-e of any change to
your TRN or tax registration status, including any de-registration
or invalidation of your tax registration status. You undertake to renew your
agreement and consent to the self-billing mandate when required but at
least once every twenty-four (24) months within Shopify Admin, and if you fail to do so, the provisions of Section 5.5 will apply in
the same manner as provided for use of the Freight Transportation Services.
5.5.
If you fail to provide a valid TRN, or decline the
self-billing mandate at any time, even if you use Freight Transportation
Services for the transportation of an order, you will be liable for any tax,
and Global-e will not pay or remit any tax to you, and payment for the Products
purchased will be deemed tax-inclusive. Global-e will cease issuing self-bills
if there is no valid TRN on file. Accordingly, you hereby confirm that you will
be liable for tax due on the sale of products to Global-e if you: (i) do not
provide a valid TRN; (ii) ship the order not using the Freight Transportation Services and do not provide satisfactory Valid Export
Documents; (iii) fail to notify Global-e of any change to your TRN or tax
registration status; (iv) fail to renew your consent to the self-billing
mandate as required
within the Shopify Admin; or (vi) in any other circumstance where self-billing
requirements are not met or where you fail to comply with any GST/HST -related
obligations under these Service Terms or applicable rules under the Excise Tax
Act. You further acknowledge and agree that Global-e reserves the right to
charge you for any amounts due on account of GST/HST, along with any associated
costs, penalties, or interest, if you fail to fulfill any of the obligations
set forth in this section or elsewhere in these Service Terms.
5.6. Shipping fees and charges will be based upon the applicable Shipping Rates, and are considered “Invoiced Amounts”. These will be billed to you by Global-e Commerce on behalf of Global-e ShipCo as part of the reconciliation process, separately from, and in addition to any Permitted Deductions. The basis for calculating any applicable percentage-based fee as a Permitted Deduction amount will be the applicable fee base for that fee (“Fee Base”), and is dependent on whether or not you have Managed Pricing enabled or not. When Managed Pricing is disabled as described in Section 2.3.2, the Fee Base will be the Total Order Value, where such “Total Order Value” equals the total Product Sale Price of all items purchased by the Shopper in a Customer Order, plus any associated shipping charges and Taxes paid by the Shopper. When Managed Pricing is enabled, most percentage-based fees will use the Total Order Value as the Fee Base, however, the FX fees and Managed Markets fees may be calculated on a Fee Base that excludes certain order components that Managed Markets deems necessary to provide the Managed Pricing service (such as applicable sales taxes or tip amounts (if any)). You can review the final calculated amount of each percentage-based fee for each Customer Order on the Shopify Platform.
“Permitted Deductions” mean any costs or fees incurred as a result of rendering the Managed Markets Services with respect to an applicable Customer Order, including if such costs or fees result from your instructions or approvals (e.g. subsidies), including but not limited to those related to (i) any applicable fees for the Managed Markets Services (as such fees are presented and are set out on the Shopify Platform, and if applicable any fees associated with, or result from the use of, Managed Pricing); (ii) applicable Taxes; (iii) all chargebacks; (iv) other fees, amounts or credits relating to returns, and refunds; (v) actual costs incurred as a result of foreign exchange variances arising due to shipment of Products (and capture) after the rate lock 30-day period expires, (vi) any other charges made to cover your financial liabilities owed to us during the term or post-termination of these Service Terms; (vii) any other costs, charges, fees and expenses incurred in connection with the Services, pursuant to these Service Terms, and that is not otherwise billed to you as an Invoiced Amount (viii) any costs, charges, fees or expenses set by the Shopify Platform, including pursuant to the Shopify Payments Terms, in connection with the Services.
5.7. Other or additional costs incurred by you through your use of the Managed Markets Services, other than Permitted Deductions, will be considered “Invoiced Amounts”. Invoiced Amounts will be billed to you through your regular Shopify invoice, and payable in accordance with the Shopify Platform Terms. Invoiced Amounts include, but is not limited to: (i) any charges relating to export, customs clearance, transport and delivery, in each case required to be paid as a result of shipping the Customer Order and any shortfalls between such amount and the amounts we were instructed to charge the Shopper, and (ii) Undeliverable Fees payable under Section 4.6.
5.8. You acknowledge that Global-e is expressly appointed as either yours or Shopify’s agent, as applicable, to represent either you or Shopify and act on your or Shopify’s behalf, as applicable, with respect to the payment of any money due to either you or Shopify. We hereby confirm (and confirm that Shopify has acknowledged and agreed) that the payment of money by you to Global-e for delivery to Shopify as contemplated by this Section 4 will satisfy and discharge your payor obligations to us and to Shopify with respect to money due hereunder in connection with the Managed Markets Services.
6.1. You represent, warrant and undertake that: (i) you have installed, enabled or activated (and if needed, properly configured) all the relevant and required Shopify Platform applications in order to receive and use the Managed Markets Services; (ii) you or if you are an entity, then the person entering in to these Service Terms on your behalf, are duly authorized and have full legal capacity to enter into these Service Terms; (iii) you will maintain at all times your Shopify Payments account in good standing in accordance with the Shopify Platform Terms, the Shopify Payments Terms and any other Shopify Terms applicable to you; (iv) you have, and will comply with, all necessary rights (including intellectual property rights), consents, licenses, and approvals for the sourcing and sale of products, including compliance with applicable safety, environmental, and ethical standards, and you will be solely responsible and liable for all product warranties and for addressing any product-related claims, including claims of infringement (intellectual or commercial rights), malfunction, safety, counterfeit, illegal origin, or hazardous materials; (v) you will bear all inventory risks, and will supply Global-e with Products to which you have title or other full legal right appropriate for the performance of these Service Terms and which operate and perform in accordance with the respective Product specifications (including with respect to the origin of the products or materials, authenticity and genuineness), and include proper product labeling, tags, manuals, brochures or certifications, as needed for the product; (vi) all intellectual property rights subsisting in or related to the Products are and will continue to be your or your licensors’ sole and exclusive property and you are not aware of any infringement in intellectual property rights subsisting in the Products; (vii) the sale of the Products to Shoppers in accordance with these Service Terms will not infringe any rights of any individual or entity worldwide; (viii) you will provide us only with data (by any means) or configuration applied by it (including, for example, the price list, Product catalogue, pricing configurations, etc.) that is accurate, complete and up-to-date and you will be solely and fully liable for any errors caused by the inaccuracy or incompleteness of such data; and (ix) you will not transmit data through the Managed Markets Services that you know or should know will corrupt or jeopardize our or the Shopify Platform’s computer systems and/or data.
6.2. You will be solely responsible for all Site content and Product warranties (including warranty of conformity and warranty for latent defects), and addressing any claims that Shoppers or any eligible third parties may have relating to the Product including, without limitation, any claims arising under consumer protection or similar legislation, and/or any claims that the Product infringes the intellectual property rights of any third party (including for being fake, counterfeit or of an unlawful or illegal origin) or Product does not fit-for-purpose or differs from the specifications, descriptions or claims made for that product on the Store. You will be solely responsible for the packaging of any items included in the Customer Order.
6.3. Each Party, or anyone acting on its behalf in connection with procuring, connecting, authorizing or otherwise operating the Managed Markets Services, has the full power and authority to execute, deliver and perform this engagement under these Service Terms. These Service Terms are valid, binding and enforceable against each Party in accordance with its terms and no provision requiring a Party’s performance is in conflict with obligations under any constitutional document, charter or any other agreement (of whatever form or subject) to which each Party is a party or by which such Party is bound. Each Party is duly organized, authorized and in good standing under the laws of the country, region or state of its organization and is duly authorized to do business in all other states, regions or countries in which its business makes such authorization necessary or required. In addition, the person enabling, performing the onboarding, or any other pre-service setup of the Managed Market Services and thus consenting and signing up for the Managed Markets Services will be a person who is authorized to do so and will be the corresponding person in connection with the Managed Markets Services. You are liable and responsible for ensuring that the person’s name and information are true and correct.
6.4. You must have and maintain general/public liability insurance (including product liability) for a minimum amount appropriate for your business and scope of trade, for each occurrence, with insurers of good repute, at your own cost, such insurance to be effective and valid in all Destinations to which the Products are sold hereunder.
7.1. Global-e will make best efforts such that each sale, export and if applicable, delivery, of Products to a Destination comply with the Applicable Laws pertaining to cross-border personal-import of such Products. “Applicable Law” means all federal, state, and local laws and regulations, directives and any other relevant authorities, guidance and requirements applicable to the Parties’ performance under these Service Terms, including, but not limited to, as may be applicable, securities laws and regulations, privacy and data protection laws and regulations, AML, Office of Foreign Assets Control (“OFAC”), and applicable anti-bribery and anti-corruption laws including the Foreign Corrupt Practices Act.
7.2. Classification and Product Restrictions. Your product catalog must be at all times updated, accurate and complete, containing all product information, and Global-e may rely on such information, at Merchant’s sole liability, when assigning HS codes; tax, duty and ‘de-minimis’ thresholds (or any other determination required for compliant taxes and duties estimation); or determining the product sellability and the compliance of such products with applicable personal import regulations. Global-e may reject or refuse to accept any products, catalogs or Customer Orders that do not comply with these requirements. Global-e will exercise its best effort judgment when determining the sellability of a product, and you will not have any claim in relation to such determination or its consequences. The list of restricted products applicable to the Managed Markets Service is in addition to any restricted or prohibited products or businesses under the Shopify Payments Terms.
7.3. No Pick-Pack or Parcel Validation. We will not be responsible for the pick-pack of Products or Customer Orders, and we will not open any parcel, package or otherwise verify its content or the inclusion of all or some items, and we will rely solely on you and your reports through the Shopify Platform in this regard.
7.4. Dangerous Goods. The sale, export or delivery of Dangerous Goods (as such term is commonly defined by the international carriers or applicable legislation) using Managed Markets Services is prohibited, and you will be fully and solely liable in the event that a Product classified as Dangerous Goods was included or contained in a parcel.
8.1. You may terminate these Service Terms and the Managed Markets Services hereunder at any time by following the instructions in the Managed Markets section of your Shopify Admin. Please note that in case of termination under this Section 8.1, you must take all action in preparation of such effective date of termination including, without limitation, assuming responsibility and having a solution in place to handle any Shopper or Customer Order issues. Since we operate under these Service Terms as ‘merchant-of-record’, you will indemnify Global-e (and the Shopify Platform if applicable) and hold Global-e harmless for any Shopper claim or related claims associated with such transition of service from Global-e to you.
8.2. Each Party shall have the right to terminate these Service Terms at any time, by written notice to the other Party, with immediate effect, in any of the following events: (i) winding-up, dissolution or reorganization proceedings shall be commenced with respect to the other Party, provided that if such proceedings shall be rescinded within thirty (30) days of their commencement, such notice of termination shall have no effect; (ii) the other Party shall substantially cease to carry on business; (iii) a substantial part of the other Party's assets shall be attached or levied by a court or another official agency, provided that if such attachment or levy shall be removed within thirty (30) days, such notice of termination shall have no effect; or (iv) the other Party shall be in material breach of any of its material obligations under these Service Terms and such breach shall not be cured within thirty (30) days after receiving a written notice from the other Party, specifying the breach and demanding its cessation.
8.3. Upon expiration or effective date of termination of these Service Terms for any reason, we will cease to provide the Managed Markets Services and will disable any technology (including APIs) related to the performance of Managed Markets Services, and all rights or permissions granted hereunder shall terminate. After expiration or termination of these Service Terms, you may not use any information, data or document provided to you, or was obtained or accessed by you, solely in connection with or through the Services during the term of these Service Terms, except for storefront, order and Shopper data created or processed by Global-e while performing the Services.
8.4. All sections of these Service Terms that by their terms should survive expiration or earlier termination of these Service Terms shall so survive in accordance with their terms.
9.1. Each Party retains all intellectual property rights to anything developed by such Party that is provided to, accessed by, or used by, the other Party under the Service Terms. Nothing in these Service Terms shall be construed as granting or conferring upon either Party, whether express or implied, any rights (including all intellectual property rights) not expressly granted to the other Party herein, all of which shall be retained by the first Party. The use by a Party of marks, logos or trademarks (“Marks”), whether registered or not, does not entail any transfer of ownership, rights or copyrights.
9.2. Neither Party shall duplicate, alter or modify, access source code, make derivative works, make public performance or publicly display the technology underlying the Managed Markets Services or the Store, respectively.
9.3. Nothing contained in these Service Terms shall restrict Global-e (or any of its affiliates) or the Shopify Platform from offering and using our respective technologies or know-how or any other intellectual property for the purpose of providing services similar to the Managed Markets Services to any other third party.
10.1. The Parties undertake to use the other Party’s Confidential Information solely as necessary for performing its obligations under the Service Terms and not to disclose Confidential Information to any third party without the other Party’s written consent. "Confidential Information" means any information, in whatever form, disclosed or provided by one Party to the other Party (“Receiving Party”) in the context of the Service Terms that is not non-confidential information. Non-confidential information means any information which (a) is or becomes generally available to the public other than as the result of a disclosure by the Receiving Party; (b) the Receiving Party can show that it already had in its possession before it was received; (c) information which the Receiving Party is obliged to provide in accordance with any Applicable Laws, court order or decision by a governmental authority; or (d) information which the Receiving Party has received from a third party without being bound by confidentiality in relation to it. Confidential Information also refers to third party information of technical, commercial or other nature unless there are objective and reasonable grounds to assume that such information is non-confidential. This provision applies to any information relating to third parties that you obtain when using the Managed Markets Services, and where the dissemination of the above mentioned information is not desired by third parties. Receiving Party may share Confidential Information with subcontractors, advisors and other companies within its group where necessary for the provision of the Managed Markets Services or the performance of these Service Terms provided that such parties are subject to confidentiality obligations corresponding to those under the Service Terms.
10.2. Each Party agrees that monetary damages would be inadequate to compensate the other for breach or threatened breach of any provision of this Section. Accordingly, in addition to any other remedies available at law or in equity, the injured party will be entitled to seek specific performance or injunctive relief (as appropriate) as a remedy for any breach or threatened breach thereof.
11.1. Disclaimer. Except to the extent provided otherwise in these Service Terms, the Managed Markets Services and other items made available by Global-e are provided on an "as is" and "as available" basis, and all express, implied and statutory warranties and conditions (including without limitation any implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, or quality of service, or that otherwise arise from a course of performance or usage of trade) are hereby disclaimed. Except to the extent provided otherwise in these Service Terms, Global-e does not make any representation, warranty, guarantee or condition regarding the effectiveness, usefulness, reliability, completeness, or quality of the Managed Markets Services or such other items, services or that the provision or use thereof will be uninterrupted, secure, error-free, or will otherwise generate revenue or meet your needs.
11.2. LIMITATION OF LIABILITY. IN NO EVENT WILL WE, SHOPIFY OR ANY OF OUR RESPECTIVE AFFILIATES BE LIABLE UNDER, OR OTHERWISE IN CONNECTION WITH, THESE SERVICE TERMS FOR: (A) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, (B) ANY LOSS OF PROFITS, ANTICIPATED SAVINGS, BUSINESS, OR REVENUE, (C) ANY LOSS OF, OR DAMAGE TO, DATA, REPUTATION, OR GOODWILL, AND/OR (D) THE COST OF PROCURING ANY SUBSTITUTE GOODS OR SERVICES. THE FOREGOING LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND: (A) EVEN IF YOU HAVE BEEN ADVISED, OR SHOULD HAVE BEEN AWARE, OF THE POSSIBILITY OF LOSSES, DAMAGES, OR COSTS; (B) EVEN IF ANY REMEDY IN THESE SERVICE TERMS FAILS OF ITS ESSENTIAL PURPOSE; AND (C) REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING, WITHOUT LIMITATION, BREACH OF CONTRACT, TORT, NEGLIGENCE OR STRICT LIABILITY). OUR AND OUR AFFILIATES’ AGGREGATE LIABILITY UNDER, OR OTHERWISE IN CONNECTION WITH, THESE SERVICE TERMS, SHALL NOT EXCEED THE AMOUNTS OF FEES PAID OR PAYABLE BY YOU FOR THE USE OF THE SERVICES (INCLUDING FEES FOR BOTH MANAGED MARKETS SERVICES AND FREIGHT TRANSPORTATION SERVICES) IN THE TWELVE (12) MONTHS IMMEDIATELY PRIOR TO THE EVENT GIVING RISE TO SUCH LIABILITY.
11.3. Indemnification. You will indemnify, defend and hold harmless Global-e and its affiliates and each of their respective officers, directors, employees, agents, representatives, successors, and assigns from and against any and all claims, causes of action, suits, liabilities, damages, fines, penalties, costs and expenses (including, without limitation, outside attorney’s fees and costs) (each a “Claim”) arising from or in connection with (i) your breach of any representation, warranty or other provisions of these Service Terms or the documents it incorporates by reference or any negligence or willful misconduct in connection with these Service Terms; (ii) your violation of any law or the rights of a third party; (iii) any aspect of the transaction between you and your Shopper, including but not limited to refunds, fraudulent transactions, alleged or actual violation of applicable laws; and (iv) death, bodily harm or tangible property damage caused by a Product. If Global-e receives notice or knowledge of a claim as described above, it will promptly notify Merchant in writing and give Merchant assistance and the exclusive authority to control the defense and settle such claim. Global-e will have the right to participate in the defense with counsel of its choice at its own expense.
12.1. Neither Party will be responsible for any failure or delay in its performance under these Service Terms (except for any payment obligations) due to causes beyond its reasonable control, including, but not limited to, labor disputes, strikes, lockouts, shortages of or inability to obtain labor, energy, raw materials or supplies, war, terrorism, riot, acts of God or governmental action (in each case to the extent beyond its reasonable control).
12.2. These Service Terms (including any non-contractual obligations arising in connection thereto) are governed by and construed in accordance with the laws and exclusive jurisdiction, without regard to its conflict of laws rules, without regard to its conflict of laws rules, of British Columbia, Canada, and all disputes will be submitted to the jurisdiction of the courts of Toronto, Canada.
12.3. The United Nations Convention on Contracts for the International Sale of Goods is hereby disclaimed. To the extent that a jury trial is available in the applicable jurisdiction of this Agreement, the Parties hereby agree to the fullest extent permitted by Applicable Law, that each of them irrevocably waives all rights to trial by jury as to any issue relating hereto in any action, proceeding, or counterclaim arising out of or relating to these Service Terms.
12.4. We reserve the right to audit or request proof of tax remittance and compliance by you, at any time, to ensure that the Merchant is fulfilling their obligations under this Agreement and in accordance with applicable tax law.
12.5. All notices, consents and other communications required or permitted to be given under these Service Terms will be in writing and may be delivered electronically, including by email transmission or by posting such notices, consents and other communications on the Shopify Platform, by courier or overnight delivery service, or by certified mail, and in each instance will be deemed given upon receipt. All communications will be sent to the addresses set forth above or to such other address as may be specified by either Party to the other Party in accordance with this section. You may not assign these Service Terms without our prior written consent. Notwithstanding the foregoing, you may freely assign these Service Terms without our consent in the context of a reorganization, consolidation, merger, acquisition or sale or other disposition of substantially all your assets. Any assignment in violation of this provision will be invalid. Global-e may freely assign these Service Terms to any Affiliate, and these Service Terms will be binding upon, enforceable by and benefit the respective successors and assigns. "Affiliate" shall mean any individual or entity that, at the applicable time, directly or indirectly controls, is controlled with or by or is under common control with, a Party.
12.6. These Service Terms together with the schedules and appendices hereto constitute complete and exclusive agreement between the Parties concerning its subject matter and supersedes all prior or contemporaneous agreements or understandings, written or oral, concerning the subject matter of these Service Terms. In case of any conflicts between any of the terms of the sections of these Service Terms and the attached Exhibits and Schedules, the terms and conditions of these Service Terms shall prevail. We have the right to change or add to these Service Terms at any time, and to change, delete, discontinue, or impose conditions on any feature or aspect of the Services with notice that we in our sole discretion deem to be reasonable in the circumstances, including notice via the Shopify Platform, or any other website maintained or owned by us or Shopify in connection with making the Services available to you. Any use of the Managed Markets Services after the publication of any such changes shall constitute your acceptance of these Services Terms as modified. If any provision of these Service Terms is held to be invalid or unenforceable, the remainder will remain in full force and effect. The waiver by either Party of any default or breach of these Service Terms will not constitute a waiver of any other or subsequent default or breach.
12.7. Nothing contained in these Service Terms is intended to, or shall be interpreted or construed to create or establish a franchise. If any provision of these Service Terms is deemed to create a franchise relationship between the Parties, then the Parties shall negotiate in good faith to modify these Service Terms to affect the Parties’ original intent as closely as possible in a mutually acceptable manner so that the transactions contemplated hereby are consummated as a vendor agreement and not as a franchise agreement.
12.8. Nothing herein contained shall be construed to constitute a joint venture or partnership between the Parties.
12.9. Global-e will be an independent contractor, and its employees and/or other personnel will not be deemed to be your employees or personnel.
12.10. The titles of the sections of these Service Terms are for convenience of reference only and are not to be considered in construing these Service Terms. Unless the context of these Service Terms clearly requires otherwise: (i) references to the plural include the singular, the singular the plural, and the part the whole, (ii) references to one gender include all genders, (iii) “or” has the inclusive meaning frequently identified with the phrase “and/or,” (iv) “including” has the inclusive meaning frequently identified with the phrase “including but not limited to” or “including without limitation,” (v) references to “hereunder,” “herein” or “hereof” relate to these Service Terms as a whole, (vi) the term “days” refers to calendar days and not business days, unless expressly noted and (vii) all monetary amounts are stated (and paid) in Canadian Dollars unless otherwise is clearly indicated and agreed. The Parties agree that these Service Terms shall be fairly interpreted in accordance with its terms without any strict construction in favor of or against either Party, and that ambiguities shall not be interpreted against the drafting Party.
13.1. For purposes of these Service Terms, the Global-e contracting parties are: GLOBAL-E CANADA E-COMMERCE LTD. a corporation incorporated pursuant to the laws of British Columbia, Canada, having its with registered office at 1800 - 510 West Georgia Street, Vancouver, BC V6B 0M3 Canada, GST/HST registration number 789242674 RT 0001; and GLOBAL-E COMMERCE SHIPPING CANADA INC., a corporation incorporated pursuant to the laws of British Columbia, Canada, having its with registered office at Suite 2400, 745 Thurlow Street, Vancouver BC V6E 0C5, Canada, tax registration number BC1159687.
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Data
Processing Addendum
About this document:
This Data Processing Addendum (hereafter the “Addendum”) is a set of data processing clauses that will determine how the contracting party of the Global-e group (as defined in Section 7 of this Addendum) (“Global-e” or “we” or “us”) carry out the sharing (with you and third parties) and the processing of Personal Data (as defined below) in accordance with Applicable Data Protection Legislation (as defined below).
This Addendum amends and addends the Service Terms between us and you, and is incorporated into the Service Terms by reference.
7. For purposes of this DPA, the Global-e contracting party is GLOBAL-E CANADA E-COMMERCE LTD, a corporation incorporated pursuant to the laws of British Columbia, Canada, with offices located at 1800 - 510 West Georgia Street, Vancouver, BC V6B 0M3 Canada.
SELF-BILLING
MANDATE
This Self-Billing Mandate (the “Mandate”) is an agreement with respect to the self billing procedure between Global-e (in this Mandate, the “self-biller”) and Merchant (in this Mandate, the “self-billee”) and form an integral part of the Agreement.
1.
The
self-biller (Global-e) agrees:
1.1.
To issue
self-billed invoices for all supplies made to it by the self-billee under the
Agreement until the date on which the Agreement t is terminated or expires.
1.2.
To
complete self-billed invoices showing self-billee’s name, address and tax
registration number, together with all the other details which constitute a
full tax invoice.
1.3.
To make a
new self-billing agreement in the event that the tax registration name changes.
1.4.
To inform
the self-billee if the issue of self-billed invoices will be outsourced to a
third party.
2.
The
self-billee (Merchant) agrees:
2.1.
To provide
the self biller with all required information to enable self biller to issue
the invoice with the required details therein
2.2.
To accept
invoices raised by the self-biller on their behalf until the date on which the
Agreement is terminated or expires.
2.3. Not to raise sales invoices for the transactions covered by the
Mandate.
2.4.
To notify
immediately if Merchant:
2.5.
Merchant
acknowledges that it is registered for taxes and will notify immediately if it
ceases to be tax registered.
*This Mandate is deemed consented and approved by the Merchant upon provision of a valid tax registration, and shall be deemed voided automatically if the tax registration becomes invalid, removed or invoked.