TERMS OF SALE
Last updated: 15/09/2022 (dedicated, based on Global-e Version: 5.2)
GLOBAL-E FRANCE SAS. (a French company referred to as “Global-e”, “we”, "our" or "us"), 818 358 459
RCS Paris, having its registered office at 320 rue Saint-Honoré, 75001 Paris, France is the sales
facilitation and fulfilment partner of the retailer operating the e-commerce website (“Website”),
where the products were made available to you for purchase through the Website and delivery to you
("Merchandise"). The retailer has an agreement with Global-e allowing Global-e to act, as the
merchant of record, in Global-e’s own name and on the behalf of the retailer.
By visiting the checkout (or similar) facility, operated by Global-e and residing on the Website
(“Checkout”), placing an Order through the Website and the Checkout, you confirm that you have
read, understood and agree to the Terms of Sale and the Privacy Notice (together, Terms”) in their
entirety, and you agree to be bound by them. If you do not agree to these Terms, please do not order
any product or service through the Website and the Checkout. These Terms define your legal
relationship with Global-e regarding the Checkout and the placement of Orders for purchase of
Merchandise.
Please print or save these Terms for future use as there is no warranty that they will remain accessible
in future.
“Consumer” in these Terms means an individual acting for purposes which are wholly outside that
individual’s trade, business, craft or profession.
If you are in the United Kingdom, you can get advice about your legal rights from your local Trading
Standards office or Citizens' Advice Bureau. For detailed information please visit
www.adviceguide.org.uk.
Residents of the European Union may visit
http://europa.eu/youreurope/citizens/consumers/index_en.htm for additional information.
If a non-English language version of these Terms was posted or provided, you agree that the translation
is provided for convenience only and that the English language version will govern your uses of r the
Checkout and the purchase of the Merchandise by you.
GENERAL
We are happy that you found what you were looking for. Now that you have decided to purchase those
items, any such purchases on the website and any other associated mobile or digital applications shall
be made through the Global-e Checkout facility, and from, Global-e as the seller.
You buy the Merchandise in your local currency and at a price that normally includes any applicable
sales taxes (such as Value Added Tax), plus international delivery costs and fees (“Delivery Costs") and,
if available for pre-payment, any import duties, tariffs and similar fees that may be imposed by the
delivery destination ("Import Charges"). Without advanced notice and from time to time and in select
territories, Delivery Costs and/or Import Charges could be covered, partially or fully. The Website will
provide details about such offers before completing and placing the Order.
Orders placed via the via the Checkout are solely reserved for Consumers, as defined by law and case
law precedent, acting exclusively on their own behalf. Any Order which is obviously not a retail sale
and, more generally, any Order that is fraudulent or presumed as such, will not be accepted. Prior to
placing an Order, you represent and warrant that the purchase of the Merchandise has no direct link
to commercial activity of any kind and is strictly for personal use only.
You are advised that the characteristics of the Merchandise you are buying, as well as the price,
Delivery Costs and (if available for pre-payment) Import Charges, shall be those displayed to you by
Global-e at the Checkout. Please make sure you review your checkout page so that you can identify
and correct any input errors.
PERSONAL DATA
Global-e and the retailer have entered into collaboration to be able to offer the Merchandise in your
destination or region. Both parties process personal data of the customers as data controllers in their
own rights. As two separate data controllers neither Global-e nor the retailer control the processing of
your personal data by the other party.
You can read more about the processing of your personal data by Global-e in the privacy policy
available here. The privacy policy and additional provisions in these Terms govern the use of your
personal data and use of cookies.
The retailer will also process your personal data to be able to ship the Merchandise ordered by you
from Global-e to Global-e who will ship it to you, to facilitate any Merchandise returns (returns and
refunds are managed by Global-e but the address for the return of the Merchandise will be at retailer’s
warehouse and the retailer will confirm the receipt of the returned Merchandise to Global-e) and, in
case you create an account on the Website, to manage your account that will contain information
about Orders from Global-e and be able to provide customer service for you . They may also use your
personal data for marketing purposes in accordance with applicable laws and subject to your consent
if such is needed. You may review the retailer’s privacy policy here: https://minelliparis.com/en/data-
protection-and-confidentiality-policy.html
BROWSING, CHECKOUT AND ACCEPTANCE OF ORDERS
You place the Order for selected Merchandise by using the Checkout ordering process. This involves
selecting the Merchandise, placing it in the shopping cart/basket and transmitting the order by clicking
on the PAY AND PLACE ORDERbutton (or similar button) through the Checkout. This process permits
you to check and amend any errors before making an order by using the “back” button.
To place an Order, you must have attained maturity and enjoy legal capacity to conclude contracts. By
doing so, you confirm that you meet this requirement.
Once you have placed your Order, it will be acknowledged via an email which will contain the relevant
details of your Order. Please note, this does not constitute Global-e’s acceptance of your Order to buy
the Merchandise it only constitutes an acknowledgement of your Order. Your Order is not accepted
(and therefore no commitment is made to provide you with the Merchandise), and no contract for the
sale of such Merchandise shall come into effect, until your Order is specifically accepted and a
confirmation email is sent ("Order Confirmation").
If the payment method you selected at Checkout supports an authorization mechanism (e.g. most
credit/debit cards), then when you place your Order the applicable amount will only be authorized.
You will be charged only after the Merchandise has been dispatched to you, unless the Order is a ‘pre-
order’ or a similar type of order, in which case the charge could be made even before the Merchandise
has been dispatched, depending on the particulars of the pre-ordered Merchandise. If the payment
method you selected does not support authorization mechanism, the charge will be immediate upon
placing the Order (or such other timing set by that specific payment method you used, if applicable).
Please note that you will be charged the full Order amount even if the Order is dispatched in parts.
Where Paypal/PayPal Express is offered as a payment method, the full amount of your purchase may
be taken immediately following the placement of your Order. Pre-Payment shall not affect your legal
rights under these Terms (including for example any right of refund). If shipping, delivery or fulfilment
obligations cannot be performed (subject to these Terms), you will be notified via email and a refund
of the pre-payment will be made without delay.
Appropriate efforts to process and fulfil any Order as quickly as possible. However, your Order may be
declined, upon notice to you if: (a) the Merchandise is unavailable (in which case, if the payment was
processed, Global-e will refund you in accordance with these Terms); or (b) Global-e is unable to verify
the payment information you provided.
Global-e may, if it suspects someone's identity, address, email address and/or payment information is
being used fraudulently or in an unauthorized manner, also require additional verifications or
information before accepting any Order.
Global-e is under a legal duty to supply Merchandise that is in conformity with the contract.
Furthermore, nothing in these Terms affects consumers legal rights in relation to Merchandise that is
not in conformity with the contract, whether because they are faulty, not as described or otherwise.
The presentation and photographs, if applicable, of the Merchandise on the Website are prepared with
the maximum accuracy and precision in order to allow a faithful and complete description. However,
given the digital presentation of the Merchandise on the internet, you are advised that there may be
minor differences between the actual Merchandise and your perception of the photographic
representation of the Merchandise on the Website, e.g., in relation to appearance / color / texture /
finish.
An Order may not exceed 6 (six) products per reference (i.e. same product in the same colour). Other
quantity limits may apply in relation to Orders for certain products, in which case this information will
be provided on the page of the concerned product. Orders exceeding the number of authorized
products defined above will be refused.
EXCHANGE RATE
Exchange rates may be set and updated regularly, and you acknowledge that such updates may affect
Merchandise pricing on the Checkout. You will be charged according to the applicable exchange rate
at the time you actually make your Order via the Checkout as displayed on the Checkout.
TITLE; OWNERSHIP OF AND RISK IN MERCHANDISE; IMPORTER OF RECORD
Title to, and ownership of the Merchandise you order shall pass in accordance with these Terms, in the
dispatch country (France) before export (where the contract for the sale of Merchandise is concluded).
The title to and ownership of the Merchandise ordered is passed to you the moment the Merchandise
is dispatched to you (provided you have made full payment of the Merchandise price plus delivery
charges and any other charges payable under these Terms, as applicable).
Risk of damage or loss to the Merchandise passes to you on delivery to you or to somebody identified
by you to carry or take possession of the Merchandise on your behalf other than the carrier.
You will be considered the importer of recordof the Merchandise, and Global-e (or someone on its
behalf) will only be facilitating the importation on your behalf as your agent. You are responsible for
assuring that the product can be lawfully imported to the destination, and you therefore need to
comply with all applicable laws, regulations, certifications and rules of the destination into which you
import the Merchandise. Please note the standard for using the Merchandise in the destination
BEFORE ordering. Merchandise ordered to a territory with different standards cannot be returned for
this reason and Global-e accepts no liability for any circumstances which may arise for purchasing an
item without the correct standards for your territory.
Please note that documentation such as user manuals, product care and handling instructions and
safety warnings may not be in your language; you may not have available manufacturer’s or other
service options for the Merchandise or parts thereof; the Merchandise (and accompanying materials)
may not be designed in accordance with the standards of the destination to which you order, product
regulations, specifications or labelled in accordance with the requirements applicable in the
destination or in your or the destination language; if the Merchandise are powered, that may not
conform to the destination power parameters such as voltage or other electrical standards (for
example you may need to use an adapter to charge your product.
You agree that you will not re export or re sell any Merchandise purchased by you via the Checkout.
FULFILMENT, HANDLING AND DELIVERY OF ORDERS
You acknowledge and agree that Global-e or one of its third-party fulfilment services providers acting
on its behalf, including the retailer (each a "Fulfilment Provider") may handle the delivery and
fulfilment of your Order, and that Global-e has sole discretion as to the Fulfilment Provider it chooses
to use.
Not all Merchandise can be delivered anywhere (due to limitations imposed on the Merchandise or by
the destination) but the Checkout will not permit you to submit your Order if the Merchandise cannot
be delivered to your specified address.
Delivery will be complete when the Merchandise will be delivered to the address which you specify
when ordering (that may include the port of entrance to the destination as specified on the Checkout,
in case you have selected not to pre-pay customs duties).
Different parts of your order may be delivered on different dates. Unless otherwise stated, and subject
to applicable laws, delivery dates given on Checkout (or on the webstore) are estimates only. Your
order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is
specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional
circumstances (pre-order for example). Delivery timeframes are affected by your delivery address and
the delivery method selected. Global-e is unable to specify an exact delivery date and time.
Global-e has no liability for any losses arising from delay in delivery to the extent that this is due to
circumstances beyond its reasonable control and where Global-e could not have taken reasonable
steps to deal with the delay. For example, delays resulting from customs clearance procedures or other
actions of relevant authorities are generally outside Global-e control, or delays resulting directly from
your actions or omissions.
If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the
details provided to contact the delivery company to arrange re-delivery. If you have selected a delivery
method that does not require a delivery to be signed for and nobody is available to receive the
Merchandise, we reserve the right to leave them at the doorstep, hall or reception as available.
PAYMENT METHODS
You may pay with the payment methods specified at Checkout. The availability of such payment
methods is dependent on your geographical location. When being charged, the descriptor you will see
shall include Global-e identified as ‘Global-e’ and will substantially look like this: **Global-
e//merchant** or **Global-e//Merchant**.
You acknowledge and agree that: (i) you will be charged by Global-e or one of its third party payment
processors ("Payment Processor"), through the payment method you have selected at Checkout for
such Order and such other amounts payable under these Terms that may be due in connection with
the Order; (ii) you will provide valid and current information about yourself; (iii) Global-e may use the
tools, software or services of Payment Processors to process transactions on its behalf; and (iv) you
may be charged bank or credit/debit card issuer with additional fees (such as foreign transaction fee
or cross border fee) or surcharges imposed by your bank or credit/debit card issuer, and those are not
Global-e charges or fees, and Global-e has no control over this nor does Global-e have any way to
mitigate this, as this is purely up to the relationship and commercial terms between you and your bank
or credit/debit card issuer, and Global-e also has no way of knowing in advance whether you will be
charged such fees or surcharges, as each bank and credit/debit card issuer has its own policy, and
Global-e commitment is to acquire the amount set at Checkout in your local currency.
Depending on your geography, payment may be routed through one of Global-e’s affiliate (listed
<<<here>>>).
Payment by Invoice with Klarna: In cooperation with Klarna and in certain jurisdictions only, you may
be offered the opportunity to purchase goods using Klarna as a payment method. The terms and
conditions which will apply to payment by Invoice with Klarna can be found here, noting that German
(not English) is the governing and binding language of such terms and conditions. Eligibility for use of
the Klarna invoicing payment method will be determined by Klarna in their sole discretion and Global-
e accept no liability in respect of your use of Klarna as a payment method. Where you choose to
purchase your goods using payment by invoice with Klarna, you will be sharing your personal data with
Klarna and the terms of Klarna privacy policy shall apply to their use of your personal information.
Global-e shall have no responsibility for their use of your personal data.
For Shoppers ordering from Brazil, please be advised that you are making an international purchase, which will
be subject to a foreign exchange transaction processed by Dlocal Brasil Pagamento Limitada or Demerge Brasil
Facilitadora de Pagamento Internacional, according to the terms and conditions available here:
https://dlocal.com/legal/brazil/termos-and-conditions-for-accreditation-to-the-dLocal-system/. Upon
completion of this purchase, you acknowledge and accept the above terms and conditions.
Global-e will process your payment for the Merchandise. Global-e will take reasonable care to keep
the details of your order and payment secure, but (in the absence of material negligence) Global-e
cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any
data you provide when accessing or ordering from the Website
IMPORT CHARGES
For certain delivery destinations and/or Merchandise, you may be offered the option to pre-pay
applicable Import Charges, which will then be calculated and added or included in the final price when
you place the Order. In certain cases, the price of the Merchandise may already be inclusive of Import
Charges.
In the event that the option to pre-pay applicable Import Charges is available for you and you choose
to pre-pay such Import Charges, or if the Import Charges were already included in the price of the
Merchandise, your final price will be fully guaranteed, and the actual Import Charges will be paid on
your behalf to the applicable authorities, as determined by your delivery destination upon import of
your Order.
Global-e may contract with a local licensed customs broker in the destination. Agreement to these
Terms serve as an authorization for the applicable customs broker to act as your agent to: (a) conduct
transactions with the local applicable authority, (b) complete, submit and execute related documents
on your behalf in connection with the import of Merchandise in your Order, (c) facilitate the payment
of applicable Import Charges; and (d) if applicable, return such Merchandise to Global-e or directly to
the retailer (subject to these Terms). However, you acknowledge that, in the case of a return of
Merchandise, you (and not Global-e or anyone on its behalf) will be fully responsible for claiming back
such Import Charges from the applicable tax authority, to the extent possible, and Global-e shall have
no responsibility or liability in connection with such claim.
You may decide not to pre-pay the Import Charges at Checkout, or the option to pre-pay Import
Charges may not be available for your delivery destination or the Merchandise. In such cases (i.e.
where pre-pay doesn’t apply): (a) you are advised that the amount of Import Charges displayed under
the pre-pay option on the Checkout may not reflect the actual Import Charges payable by you as
determined by your delivery destination’s relevant authority, which may be more or less than such
estimate; and (b) you will be fully responsible for paying all applicable Import Charges directly to the
relevant authority (and for reclaiming them in the event of a cancellation or return or a return of
Merchandise, to the extent permitted in the these Terms) as determined by the authorities of the
delivery destination, and Global-e shall have no responsibility or liability in connection with the
foregoing. Moreover, if you fail to pay Import Charges without reasonable reason causing the liability
to fall on us or the carrier, the liability amount of Import Charges may be deducted from any refund or
other amounts you may claim.
If you elected not to pre-pay Import Charges, or failed to pay Import Charges, or refused to accept
Merchandise not in accordance with a due cancellation procedure under these Terms, in each case
resulting with the Merchandise being returned or need to be returned, then you may be liable for the
return delivery costs and may not be reimbursed or refunded for delivery costs paid by you for making
the delivery to you. Global-e may also charge you with additional direct or indirect charges resulting
from said failure or refusal. Global-e may, if that is in accordance with these Terms, reimburse and
refund you for the cost of the Merchandise, but not the import charges which may or may not be
reimbursable by the relevant authority.
CONSUMER CANCELLATION RIGHTS
In application of article 221-18 of the French Consumer Code, you have a “cooling-off” right to cancel
your Order subject to the provisions set out below.
The legal “cooling-off” cancellation period expires after 14 days after the day of delivery. However, we
wish to offer you a longer return period. You will thus be able to exercise your right to return within a
period of 60 days after the day of delivery.
After the period of 60 days, the delivered items will be deemed accepted by you.
To exercise the right to cancel, you must inform Global-e of your decision to cancel your Order by a
clear statement (made through the help center portal available here (https://www.service.global-
e.com) or you can complete the template of withdrawal form provided in the Appendix 1 of these
Terms and send it to Global-e by email service@global-e.com or by mail 320 rue Saint-Honoré, 75001
Paris, France). To meet the cancellation deadline, it is sufficient for you to send your communication
concerning your exercise of the right to cancel before the cancellation period has expired.
There is NO right to cancel Orders for goods made to your specifications or which are clearly
personalized. There are other types of supply that are not eligible for cancellation such as fragrances,
sealed goods (such as DVDs or audio devices or goods liable to deteriorate or expire rapidly.
Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who
has received the product as a gift be entitled to receive a refund. If you are a Gift Recipient and wish
to return a product, please contact us to discuss your options.
• If you do have the right to cancel, the following instructions apply:
If you duly cancel, you will be reimbursed the amounts received from you, including the Delivery
Costs where you are charged (except for the supplementary costs arising if you chose a type of delivery
other than the type of standard delivery offered by us). However, it is specified that the Delivery Costs
will only be reimbursed in case you return all the products ordered. The Delivery Costs will not be
reimbursed in case of a partial return of the products ordered.
• Deduction could be made from the reimbursement for loss in value of any goods supplied, if the loss
is the result of handling by you beyond what is necessary to establish the nature, characteristics and
functioning of the goods. • Refund will be made within 14 days from receipt of your cancellation, but
that can be delayed if the Merchandise was not received back or you failed to provide evidence that
you have returned the Merchandise, the applicable date being that of the first of these facts.
Reimbursement will be made using the same means of payment as you used for the initial transaction,
unless we have expressly agreed otherwise.
Depending on your geography, when payment was routed through Global-e Australia Pty Ltd., our
affiliate, refund shall be made accordingly.
• You shall send back the goods or hand them over as per the instructions provided to you through the
help center portal (available here https://www.service.global-e.com) when you make your request. In
case you do not cancel the contract through the helps center portal but by completing and sending the
template of withdrawal form as mentioned above, you shall send back the goods to the address
specified in the returns portal when you create the RMA.
You must act without undue delay and in any event not later than 14 days from the day on which you
communicate your cancellation of the contract. The deadline is met if you send back the goods before
the period of 14 days has expired.
You will bear the cost of returning the goods.
If you do not demonstrate that you have effectively deposited the returned goods with a carrier, you
will be responsible for any risk associated with the return of the goods.
When your return the goods, you must respect the below conditions:
the Merchandise must be returned in a new and unused state, in perfect condition, with all protective
or other materials in place and tags and stickers attached to them (if applicable), as well as with the
original box (notably for shoes and accessories), including all accessories and documents (if applicable).
All returns could be subject to strict quality control by Global-e or the retailer to ensure that the
returned products satisfy these requirements. If the products do not meet such standards, the return
could be refused, and the products will be returned to you (at your own cost).
Unless otherwise is clearly instructed, in order to return Merchandise, you must request from us a
return merchandise authorization ("RMA") within 14 days if you are based in the European Union or if
you are based in the rest of the world, within 60 days, from the date the Order was placed and ship
the return Merchandise promptly upon receipt of the RMA.
Title and risk to the returned Merchandise will not be taken back or assumed until it physically arrives
back to the returns facility.
From time to time, in select territories, the transportation costs of returning the goods may be covered
on your behalf (“pre-paid”). Such coverage (or the absence of it), will be indicated clearly on the
Website before Checkout.
Return Procedure
• If you wish to return Merchandise pursuant to these Terms, you must first contact Global-e through
the help center portal available here (https://www.service.global-e.com) in order to obtain an RMA.
• You will then need to follow the instructions concerning return shipment, including an RMA number
which you must include in the return package.
• Upon receipt of the returned Merchandise and confirmation that it has been returned in accordance
with the applicable requirements, you will be reimbursed for the actual paid price of the returned
Merchandise and such other fees, if applicable pursuant to these Terms.
If you have paid Import Charges in connection with your Order (either pre-paid at Checkout or paid
upon receipt of the Order directly to the applicable authority), you acknowledge that (a) you must seek
reimbursement directly from the applicable authority in your destination, (b) it will be your sole
responsibility to claim such Import Charges back from the applicable authority in your destination, and
c) Global-e cannot guarantee that such claim will be successful. If you have pre-paid Import Charges,
upon your written request Global-e may exert appropriate efforts to assist you in obtaining
reimbursement of such Import Charges, and for such purpose you hereby give Global-e a power of
attorney to act in your name to try and obtain such reimbursement (however this power of attorney
is not a guarantee that such reimbursement will be successful).
Any initial Delivery Costs paid by you in connection with the Order are reimbursable or refundable.
However, any delivery and clearance costs incurred by you when returning Merchandise may not be
eligible for reimbursement or refund other than in the event of defective Merchandise where you will
be reimbursed for the cost of any delivery costs.
Return deliveries are at your risk and we therefore advise you to use a courier service offering a
tracking number, and to take out adequate insurance to cover the cost of the goods in transit.
LEGAL WARRANTY; RETURNS POLICY FOR FAULTY MERCHANDISE
If any Merchandise you order is damaged or faulty when delivered to you or has developed a fault, you
may have one or more legal remedies available to you, depending on when you make us aware of the
problem, in accordance with your legal rights. If you believe Merchandise was delivered damaged or
faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving
your name, address and order reference. Nothing in this section affects your legal rights.
The Merchandise benefits from the legal guarantee of conformity (articles L.217-4 and seq. of the
French Consumer Code) and from the guarantee against hidden defects (articles 1641 and seq. of the
French Civil Code), allowing you in particular to return defective or non-compliant products.
Legal guarantee of conformity, as provided by the retailer shall be as follows:
- Article L.217-4 of the French Consumer Code: « The seller (through the retailer) delivers the good
that is in conformity with the contract and is liable for any lack of conformity existing at the time of
delivery.
The retailer is also responsible for any lack of conformity resulting from the packaging, the assembly
instructions or the installation when this has been made his responsibility by the contract or has been
carried out under his responsibility.
- Article L.217-5 of the French Consumer Code: « The good is in conformity with the contract:
1 ° If it is suitable for the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the retailer and has the qualities that the latter presented
to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the
retailer, the producer or his representative, in particular in advertising or labelling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any
special use sought by the buyer, brought to the attention of the retailer and which the latter has
accepted. »
Article L.217-12 the French Consumer Code: « Action resulting from lack of conformity shall be barred
after two years following the delivery of the good. »
Guarantee against hidden defects:
Article 1641 of French Civil Code : « The retailer is bound to the warranty for hidden defects in the item
sold which make it unfit for the use for which it is intended, or which so reduce this use that the buyer
would not have purchased it, or would only have offered a lower price, if he had known of them
It is recalled that within the framework of the legal guarantee of conformity, the customer:
- has a period of two years from the delivery of the product to act vis-à-vis the retailer;
- can choose between repair or replacement of the product, subject to the cost conditions provided
for in Article L. 217-9 of the French Consumer Code;
- is exempt from providing proof of the existence of the lack of conformity of the products during the
six months following delivery of the products This period is extended to 24 months from March 18,
2016, except for second-hand products.
The legal guarantee of conformity applies independently of the commercial guarantee that may
possibly cover the product.
It is recalled that the customer can decide to implement the guarantee against hidden defects of the
good sold within the meaning of article 1641 of the French Civil Code and that in this case, he can
choose between the resolution of the sale or a reduction of the sale price in accordance with article
1644 of the French Civil Code.
Consumers in some jurisdictions may have legal rights under applicable national legislation governing
the sale of consumer goods, including, without limitation, national laws implementing EU directive
99/44. These rights are not affected by the above warranty.
LIABILITY
There are certain liabilities that we cannot exclude under applicable law. In particular, nothing in these
Terms limits our (or as the case may be the retailer’s) liability for personal injury or death caused by
our negligence or our liability for fraud, or for breach of any term implied by applicable consumer rights
legislation and which, by law, may not be limited or excluded. You might have certain rights as a
consumer, including legal rights relating to faulty product(s). Nothing in these Terms will affect these
legal rights
Subject to this, in no event there will be any liability for any of your business losses. Any liability, if so
exists, shall not exceed the purchase price of the relevant Merchandise and is strictly limited to losses
that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you
and us at the time your Order is accepted by us.
Global-e and retailer will not be responsible for any loss or damages incurred by unauthorized use of
your payment card on the Checkout, and Global-e and retailer are not responsible for notifying your
card issuer or any law enforcement authority in these instances.
You must give Global-e and retailer a reasonable opportunity to remedy any matter for which they are
liable before you incur any costs remedying the matter yourself.
It cannot be guaranteed that the Website will be uninterrupted or error-free and Global-e cannot
guarantee that the Checkout will be uninterrupted or error-free. Global-e and retailer are entitled
without notice and without liability to suspend the Website or the Checkout for repair, maintenance,
improvement or other technical reason.
Global-e shall not be held liable, if and in so far as it cannot fulfil its obligations as a result of a case of
force majeure as defined by French courts, and notably of circumstances beyond its reasonable control
and where it could not have taken appropriate steps to avoid such effects including third party
telecommunication failures.
INTELLECTUAL PROPERTY RIGHTS
Any access or use of the Checkout for any reason other than your personal, non-commercial use is
prohibited. You further acknowledge that any other use of the material and content of the Checkout
is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy,
reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of
such material and content.
Unless otherwise stated, the copyright and other intellectual property rights in the content on the
Checkout are owned by Global-e or our licensors.
You may print off one copy and may download extracts of any page from this Checkout for non-
commercial, personal use.
GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of France, or other applicable laws in case such laws prevail
such laws.
You agree that any dispute between you and Global-e regarding these Terms or any Order will be dealt
with by the courts in France, it being specified however that you also have the right to bring legal
proceedings in your country of residence.
The European Commission offers a platform for online dispute resolution (ODR) which provides
information about alternative dispute resolution which may be of interest. Please refer to
http://ec.europa.eu/consumers/odr/.
MISCELLANEOUS
Communications will be made electronically by sending email or otherwise posting electronically.
If any provision or provisions of these Terms shall be held to be invalid, illegal or unenforceable, that
provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality
and enforceability of the remaining provisions shall not in any way be affected or impaired.
Headings used in these Terms are for information and not binding.
Any failure by either party to exercise or enforce any right or provision of these Terms does not mean
this is a “waiver” (i.e. that it cannot be enforced later). If any part of these Terms is ineffective or
unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves
the same thing and the rest of these Terms shall continue to apply. We may transfer these Terms to a
third party, but this will not affect your rights or obligations. A person who is not a party to these Terms
shall have no rights to enforce any term of these Terms except insofar as expressly stated otherwise.
Global-e reserve the right to access, read, preserve, and disclose any information obtained in
connection with the Order, and your use of the Checkout, as Global-e reasonably believes is necessary
to: (i) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (ii)
enforce these Terms, including to investigate potential violations of them, (iii) detect, prevent, or
otherwise address fraud, security or technical issues, (iv) respond to your support requests, or (v)
protect the rights, property or safety of Global-e or the public.
The Checkout may contain links to third party websites or services that are not owned or controlled by
Global-e. Global-e is not affiliated with, has no control over, and assume no responsibility for the
content, privacy policies, or practices of, any third-party websites. You: (i) are solely responsible and
liable for your use of and linking to third party websites and any content that you may send or post to
a third-party website; and (ii) expressly release Global-e from any and all liability arising from your use
of any third-party website. Accordingly, you are encouraged to read the terms and conditions and
privacy policy of each third-party website that you may choose to visit.
Global-e reserves the right to modify these Terms at any time by posting the changes on the checkout
or our site. Such change will take effect ten (10) days following the posting of the revised Terms, and
your use of the Checkout after we have posted such changes means that you agree to be bound by the
Terms as modified. However, no such change will affect any Order that you have already placed.
These Terms constitute the entire agreement with respect to the subject matter of the Order. The
contract in respect of any Orders may be officially concluded in the English language only and that no
public filing requirements apply.
If you have any questions or complaints about Global-e, these Terms or the Checkout, please contact
us at service@Global-e.com or at our trading address 320 rue Saint-Honoré, 75001 Paris, France.
If you are making your purchase from Australia, you may contact Global-e at [email protected]
or at Australian trading address 34 Quin St., Melbourne, VIC, 3000 Australia.
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APPENDIX 1
TEMPLATE OF WITHDRAWAL FORM
(To be completed and sent in case of use of the cancellation right. We advise you to also communicate
the number of your order)
For the attention of Global-e, 320 rue Saint-Honoré, 75001 Paris, France
Email: service@global-e.com
I hereby notify that I withdraw from the contract concerning the sale of the following products:
Ordered on …………………... (order date)*/delivered on ……………….………. (delivery date)*
Name of the customer:
Address of the customer:
Signature of the customer (only in case this form is sent by hardcopy)
Date:
(*) Delete as appropriate.