In the event that the option to pre-pay applicable Import Charges is available for you and you choose
to pre-pay such Import Charges, or if the Import Charges were already included in the price of the
Merchandise, your final price will be fully guaranteed, and the actual Import Charges will be paid on
your behalf to the applicable authorities, as determined by your delivery destination upon import of
your Order.
Global-e may contract with a local licensed customs broker in the destination. Agreement to these
Terms serve as an authorization for the applicable customs broker to act as your agent to: (a) conduct
transactions with the local applicable authority, (b) complete, submit and execute related documents
on your behalf in connection with the import of Merchandise in your Order, (c) facilitate the payment
of applicable Import Charges; and (d) if applicable, return such Merchandise to Global-e or directly to
the retailer (subject to these Terms). However, you acknowledge that, in the case of a return of
Merchandise, you (and not Global-e or anyone on its behalf) will be fully responsible for claiming back
such Import Charges from the applicable tax authority, to the extent possible, and Global-e shall have
no responsibility or liability in connection with such claim.
You may decide not to pre-pay the Import Charges at Checkout, or the option to pre-pay Import
Charges may not be available for your delivery destination or the Merchandise. In such cases (i.e.
where pre-pay doesn’t apply): (a) you are advised that the amount of Import Charges displayed under
the pre-pay option on the Checkout may not reflect the actual Import Charges payable by you as
determined by your delivery destination’s relevant authority, which may be more or less than such
estimate; and (b) you will be fully responsible for paying all applicable Import Charges directly to the
relevant authority (and for reclaiming them in the event of a cancellation or return or a return of
Merchandise, to the extent permitted in the these Terms) as determined by the authorities of the
delivery destination, and Global-e shall have no responsibility or liability in connection with the
foregoing. Moreover, if you fail to pay Import Charges without reasonable reason causing the liability
to fall on us or the carrier, the liability amount of Import Charges may be deducted from any refund or
other amounts you may claim.
If you elected not to pre-pay Import Charges, or failed to pay Import Charges, or refused to accept
Merchandise not in accordance with a due cancellation procedure under these Terms, in each case
resulting with the Merchandise being returned or need to be returned, then you may be liable for the
return delivery costs and may not be reimbursed or refunded for delivery costs paid by you for making
the delivery to you. Global-e may also charge you with additional direct or indirect charges resulting
from said failure or refusal. Global-e may, if that is in accordance with these Terms, reimburse and
refund you for the cost of the Merchandise, but not the import charges which may or may not be
reimbursable by the relevant authority.
CONSUMER CANCELLATION RIGHTS
In application of article 221-18 of the French Consumer Code, you have a “cooling-off” right to cancel
your Order subject to the provisions set out below.
The legal “cooling-off” cancellation period expires after 14 days after the day of delivery. However, we
wish to offer you a longer return period. You will thus be able to exercise your right to return within a
period of 60 days after the day of delivery.
After the period of 60 days, the delivered items will be deemed accepted by you.
To exercise the right to cancel, you must inform Global-e of your decision to cancel your Order by a
clear statement (made through the help center portal available here (https://www.service.global-